About the role
Our state government client is seeking an experienced ICT Infrastructure professional to join their team in a permanent position based in Beaudesert, Queensland.
This role is responsible for supporting and improving a hybrid ICT environment while leading infrastructure projects, strengthening cybersecurity, and delivering reliable technology services across the organisation.
Working under the broad direction of the Coordinator ICT Operations, you will play a key role in maintaining critical ICT infrastructure, driving continuous improvement initiatives, managing vendor relationships, and providing technical leadership across a complex, multi-site environment.

Key responsibilities
Provide Level 2 operational support across a hybrid ICT setting, including Microsoft Azure, Microsoft 365, Windows servers, networking, unified communications, end user devices, and vendor-managed services.Lead and deliver ICT infrastructure projects in line with project management principles, ensuring delivery on time, within budget, and to quality standards.Maintain and improve Council's ICT infrastructure through continuous improvement initiatives and technology enhancements.Implement, monitor, and strengthen cybersecurity controls to protect infrastructure, systems, and data.Assist with ICT infrastructure budget planning, financial reporting, journals, accruals, invoice processing, and project cost tracking.Engage with business stakeholders to understand requirements, resolve issues, improve customer satisfaction,



and identify technology improvements.Manage relationships with external vendors and service providers to ensure contractual performance and successful service delivery.Contribute to the development, review, and implementation of ICT policies and operational procedures.Research emerging technologies and provide recommendations that support innovation and the ICT Strategic Plan.Collaborate across the organisation to improve ICT services, share knowledge, and promote operational efficiencies.Ensure compliance with Council policies, record keeping requirements, and Work Health and Safety obligations.Provide guidance and technical support to junior team members where required.

Desirable criteria
Project Management certification or qualification such as PRINCE2, PMP, PMBOK, or AIPM.Experience working within local government or another large, complex, multi-site organisation.Knowledge of ITIL service management, change management, and release management principles.Experience contributing to ICT strategic planning and technology roadmaps.Experience developing or reviewing ICT policies and governance frameworks.Current C Class Driver Licence.

Skills and experience
Tertiary qualifications in Information Technology or a related discipline,



or equivalent practical experience.Demonstrated experience supporting and managing hybrid ICT environments.Strong technical expertise across Microsoft Azure, Microsoft 365, Windows Server, virtualisation, networking, wireless infrastructure, firewalls, multifunction devices, and end user computing.Proven experience delivering ICT infrastructure projects from planning through to implementation.Strong understanding of cybersecurity principles, threat mitigation, and infrastructure security best practices.Experience managing ICT vendors, suppliers, and external service providers.Excellent stakeholder engagement and customer service skills with the ability to communicate technical concepts to non-technical audiences.Strong budgeting, financial administration, and project reporting skills.Demonstrated ability to analyse business requirements and deliver technology solutions that improve business outcomes.Excellent organisational and time management skills with the ability to manage competing priorities.Experience working collaboratively within multidisciplinary teams while mentoring and supporting others.

Benefits
Permanent opportunity offering long-term career stability.Opportunity to lead infrastructure projects and technology improvements across a complex ICT environment.Exposure to modern cloud, infrastructure, networking, cybersecurity, and Microsoft technologies.Broad technical role with involvement across operations, projects, strategy, and innovation.

Contact Details
For a confidential chat, please contact Anissa on ************ or via email at ****** and we would be more than happy to provide you with additional information and assist in the application process.

📌 Senior Technology And Projects Officer (Gold Coast)
🏢 Exclaim IT
📍 Gold Coast