We are Coca-Cola Europacific Partners (CCEP)—42,000 people across 31 countries, working together to make, move, and sell some of the world's most loved beverages. As a leading global consumer goods company, we support 4 million customers and continue to invest in new products and innovation to delight the 600 million people who enjoy our drinks each day.

In Australia, our portfolio includes the Coca-Cola family of products and well-loved brands such as Sprite, Fanta, Monster and Mother Energy, Mount Franklin, Powerade, Billson's, and Grinders Coffee.

The Opportunity

At Neverfail, we're passionate about delivering exceptional service to our customers and creating positive experiences at every interaction. As a Customer Service Coordinator based at our Salisbury Distribution Centre, you'll play an significant role in supporting our customers while helping to ensure the smooth day-to-day operation of our distribution centre.

This is a full-time, permanent opportunity based at our Salisbury, South Australia site, working Monday to Friday. In this varied and fast-paced role, you'll provide responsive support across phone, email, live chat and face-to-face interactions, working closely with our warehouse, dispatch and logistics teams to deliver outstanding customer outcomes.

You'll enjoy a role where no two days are the same, taking ownership of customer enquiries, coordinating timely solutions and contributing to continuous improvement initiatives that enhance both customer satisfaction and operational performance.

Key Responsibilities

Respond to customer enquiries across phone, email, live chat and face-to-face channels,



delivering exceptional customer serviceResolve delivery and service enquiries by working collaboratively with warehouse, dispatch and logistics teamsProvide customers with timely updates on deliveries, collections and service requestsSupport customer collections, cooler swaps and equipment returns while maintaining accurate recordsAssist with stock verification and operational tasks to support day-to-day distribution centre activitiesMaintain accurate customer information and documentation across business systemsEnsure compliance with site safety requirements and operational proceduresContribute to continuous improvement initiatives that enhance customer service and operational efficiency

About You

You are a customer-focused professional who thrives in a fast-paced operational environment. You enjoy building relationships, solving problems and working collaboratively with both customers and internal teams to deliver exceptional service.

In addition, you will have:

Experience within a customer service, logistics, warehousing, transport or customer operations environmentStrong communication and stakeholder management skills with a customer-first mindsetExcellent organisational and time-management skills with solid attention to detailConfidence using Microsoft Office applications including Excel,



Word and TeamsExperience using Microsoft Dynamics or similar customer management systems highly regardedA proactive approach to problem solving and continuous improvementCommitment to maintaining safe work practices and operational compliance

What We Offer

Opportunity to play a key role within Neverfail's Customer Service and Distribution operationsOngoing learning and development opportunities to support your career growthExposure across Customer Service, Logistics and Supply Chain within a leading FMCG businessGenerous monthly product allowanceAccess to a wide range of corporate discount programs including Fitness Passport, QANTAS Club, Microsoft, Lenovo, Hertz, GoGet and Estee LauderOpportunity to participate in the CCEP Employee Share Purchase Plan

Coca-Cola Europacific Partners is committed to fostering an inclusive, diverse, equitable, and safe workplace that is free from discrimination and harassment. We encourage candidates to let us know if they require any accessibility adjustments at any stage of the process. Your health, safety, and equal opportunity remain central to how we support our people.

#S-DNI

At Coca-Cola Europacific Partners, we are committed to investing in your growth and development. We actively support career progression and encourage continuous learning throughout your journey with us. In ****, 46% of all new opportunities in Asia-Pacific went to current employees. A powerful reminder that when you join us, you're not just starting a job, you're stepping into a place where your growth, ambition and potential are truly supported.

This role will be subject to our standard pre-employment checks, which includes employment references, working rights and/or medical checks and background checks, dependent on role.

📌 Neverfail Customer Service Coordinator (Adelaide)
🏢 Coca-Cola Europacific Partners
📍 Adelaide