Customer Support Officer
Location:
Officer, VIC
Rate:
$41 per hour + Super
Duration:
Temporary Assignment until September ****
Part-Time | 8-Day Fortnight
We are currently seeking three Customer Support Officers to join a busy and supportive team based in Officer. These positions are available to provide short-term leave cover through to the end of September **** and offer an excellent opportunity to gain valuable experience within a community-focused environment.
About the Role
As a Customer Support Officer, you will be the first point of contact for customer enquiries, providing professional and effective service across a range of channels including phone, email, online platforms, and face-to-face interactions.
You will assist customers with enquiries, process requests and payments, maintain accurate records, and work closely with internal teams to ensure positive outcomes for the community.
Key Responsibilities
Provide high-quality customer service via phone, email, online channels, and face-to-face enquiries.
Respond to customer enquiries and provide accurate information regarding services and processes.
Process customer requests, applications, forms, and payments accurately and efficiently.
Maintain accurate records and update information across multiple systems.
Resolve routine enquiries and elevate complex matters where required.




Assist with general administrative tasks to support the Customer Support Team.
Work collaboratively with internal teams to ensure timely and effective customer outcomes.
About You
Previous experience in customer service, contact centre, reception, or administration.
Strong communication and interpersonal skills.
A customer-focused approach with the ability to handle enquiries professionally and efficiently.
Strong organisational skills and the ability to manage competing priorities.
Confidence using computer systems and learning new technology.
Accurate data entry and administration skills.
Experience processing payments or handling cash transactions will be highly regarded.
The ability to work effectively both independently and as part of a team.
Available Working Patterns
Monday
Tuesday
Wednesday
Friday
OR
Monday
Tuesday
Wednesday
Thursday
If you are passionate about customer service and enjoy helping people, we would love to hear from you.
Only shortlisted candidates will be contacted.
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at .
#J-*****-Ljbffr

📌 Customer Support Officer (Melbourne)
🏢 Chandler Macleod Group
📍 Melbourne