About Us
Fox Dental Implant Centres is a premier dental practice dedicated to providing exceptional implant dentistry. We pride ourselves on our patient-centric approach, advanced technology, and skilled professionals. As we continue to grow, we are seeking a motivated and energetic Treatment Coordinator with strong sales skills to join our team.
Position Summary
We are looking for a driven sales professional to join our dynamic team. The Treatment Coordinator plays a crucial role in our practice and patient journey by managing the sales and financial aspect of patient consultations and sign-up conversions, providing comprehensive treatment plans, and driving the sales process to close implant leads through various methods of financing. This position requires a combination of exceptional sales acumen, strong communication skills and a willingness to learn the ins and outs of a clinical setting.
Key Responsibilities
Patient Consultations
Welcome and greet patients warmly, showing empathy and curiosity for each patient
Assist in explaining treatment plans and procedures as set by the dentist, in particular the financial aspects of treatment
Guide patient through hospital admissions applications and data collection for General Anaesthetic screening
Explain and guide patients through their tailored financial options, close the deal and ensure a high sales conversion is maintained
Treatment Coordination
Work closely with our in-house bookings department and patient concierge to map out patient journeys involving surgical appointments and related appointments
Maintain relationships with third-party financing partners to ensure seamless processes for patients who are accessing finance assistance for treatment
Maintain ongoing relationships with the patient pre-surgery to ensure their finance applications and clerical needs are thoroughly completed ready for booking
Follow-Up and CRM
Actively seek to close new business through paid and organic sales channels and follow-up with previous consultation patients who have not yet converted
Achieve monthly and quarterly sales targets, helping colleagues where necessary to achieve team goals
Maintain a healthy inbound/outbound call and e-mail schedule to boost follow-up conversion
Administrative Duties
Maintain accurate patient records and documentation, including sensitive health records
Enter data across digital platforms to ensure accurate financial housekeeping and sales pipeline maintenance
Maintain regular patient contact logs and accurate notes regarding conversations, changes in treatment, changes in financial capacity
Process financial arrangements and assist with insurance claims as needed
Ensure compliance with all regulatory and practice policies.
Education and Experience
Previous experience in a dental or healthcare setting preferred but not necessary
Proven track record in sales or customer-facing service roles with a conversion component
Willingness to learn and expand knowledge of dental terminology and implant procedures is a plus
Skills and Attributes
Strong sales and negotiation skills with a focus on closing leads
Hunger to learn and excel in a unique sales environment
Highly motivated self-starter who is willing to work independently within a large team
Excellent communication and interpersonal skills, including empathy and attention to detail in a health-centric setting
Ability to build rapport with patients and create a positive clinical experience
Detail-oriented with strong organisational abilities and an eye for data
Proficiency in dental practice management software and Microsoft Office Suite an advantage, willingness to learn a must
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