About the position -
As a Client Advisor, you will provide bespoke and informative consultations to clients, helping them discover or design their dream pieces, whether in person or through online consultations. We are hiring for a part time permanent position at our beautiful flagship showroom in Melbourne. We are looking for someone on a 2 day a week basis with the following availability:
Monday (9am-5pm)
Saturday (8am-4pm)
If you have a passion for jewellery, or simply love working with people and are keen to learn all about jewellery and diamonds, we'd love to hear from you!
Key Responsibilities include -
Through in-person and online consultations, you'll be assisting clients in selecting jewellery, offering personalised advice and education, guiding them through the customisation process, and preparing independent custom quotes, administrative tasks with consistent email and phone call correspondence with clients and building long lasting relationships with our clients throughout the process.
Coordinate aftercare services consultations including resizing, repairs, and lifetime warranty claims, with a fast turnaround and high client satisfaction.
Promoting Cullen Jewellery's commitment to ethical practices and community initiatives.
Participating in the daily setup and opening of the showroom, and ensuring the cleanliness of consultation desks and other showroom areas.




Completing ad-hoc tasks such as stock takes, changing product displays, and managing postage tasks as required.
What are we seeking -
Proven experience in a sales or customer service role, ideally within the premium jewellery or retail industry
High attention to detail and commitment to providing exceptional client experiences
Strong organisational and time management abilities, with the ability to work flexibly and adapt to changing priorities and processes
Ability to work effectively as part of a team to achieve common goals
The right to work in Australia
Capacity to work on the provided roster consistently
What we offer -
In addition to a competitive remuneration package, and the ability to work in a beautiful office location in the heart of Kew, we offer all our team members with a range of benefits including:
A supportive and collaborative work environment
An Employee Assistance Program for you and a family member to utilise
Generous staff and family / friend discounts
Team events and initiatives included as part of our wellbeing program
Paid volunteer leave, and sponsorship of a child in South East Asia/Africa under your name
The opportunity to join a growing company with a global presence - you really can take your career anywhere!
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📌 Client Advisor (Melbourne)
🏢 CullenUS
📍 Melbourne