Superior People Recruitment – Caroline Springs VIC
1d ago , from Superior People Recruitment Specialists
As a Customer Service Advisor, you will own our customer's experience, from the appointment through to completion & collection of their vehicle.
From greeting vehicle owners on the drive way through to explaining the repair process, Service Advisors are true professionals who enjoy helping others.
Advisor responsibilities include but not limited to:
Greeting customers promptly
Obtaining customer and vehicle information
Clearly reporting all vehicle symptoms as described by the customer.
Establish follow up time
Monitor the progress of each vehicle throughout the day, and updating customers frequently.
Verifying that the final invoice reconciles with the work performed on the repair order
Ensure compliance with group and stakeholder policies
The ideal candidate will have the following attributes
Self motivated
Well organised
Able to work in a team workplace
Have excellent customer service and communication skills
Be willing to learn
Neat and tidy appearance
A friendly attitude
A current driver's licence is required
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📌 Service Advisor (Melbourne)
🏢 Superior People Recruitment
📍 Melbourne