Audika, part of Demant, Australia, seeks an experienced leader to coach and develop the Customer Care team within our contact centre. The role focuses on building a high-performance, learning-driven culture through coaching, structured training, and adherence to policies.
You will design tailored programs, oversee call quality, manage performance, and align daily work with campaigns. Collaboration with cross-functional teams enables sustainable improvements and robust customer outcomes.
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📌 Contact Centre Team Lead & Coach (Gladstone Central)
🏢 Demant Polska
📍 Gladstone Central
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