Arrow on Swanston / Arrow on Spencer – Carlton VIC
As a Hotel Receptionist/Guest Service Agent you will have a visible passion for hospitality and delivering exceptional customer service. You will be part of the Front Office Team which is the main connection between the guest, the hotel, and other hotel departments. A Hotel Receptionist/Guest Service Agent influences the first impressions of our guests and is responsible for performing the following tasks to the highest standards:
Welcome and fulfil the check-in process for guests and group arrivals
Complete the check-out process for departing guests using the hotel systems
Manage guest requests, inquiries and complaints efficiently and effectively
Maintain current knowledge of hotel products, services, pricing and events




Perform incoming communication duties, including taking reservations
As a successful candidate you will have:
Calm, efficient and organised with great attention to detail
Excellent personal presentation and communication skills
A passion for delivering exceptional levels of guest service
Ability to multi-task and maintain a positive attitude
Computer literate and able to navigate hotel systems
Ability and flexibility to work in a 7-day rotating roster
Job Type: Casual
Pay: From $***** per hour
Perks: Professional development assistance
Work Location: In person
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📌 Hotel Receptionist/Guest Service Agent (Melbourne)
🏢 Arrow on Swanston / Arrow on Spencer
📍 Melbourne