In this role, you will support the Bus Service Manager by overseeing the department's costing and administrative functions. This is a full-time role and based in Derrimut. You will play an important part in delivering a high level of customer service, meeting repair order costing targets and ensuring accurate record keeping supporting the department's financial performance.
You will also help build solid customer relationships, support team members and ensure service system records are accurate and up to date.
Key Responsibilities
Keep customers updated on the status of repairs
Schedule service appointments based on customer needs and workshop capacity
Clearly explain expected timeframes, costs, and payment options
Ensure customer queries are handled promptly and professionally
Maintain accurate daily records of all service department activity
Work with OEM representatives and provide updates to the service team
Monitor and manage Work in Progress (WIP) to meet daily repair order (RO) targets
Manage aged and warranty repair orders in line with KPIs
Ensure completed jobs are invoiced promptly
Work with key stakeholders to improve WIP processes
Follow up on outstanding debtor and creditor accounts
Assist with WHS documentation and actions as required
About You
Previous supervisory experience is desirable




Strong commitment to safety and WHS practices
Solid administration and computer skills
Strong verbal and written communication and time management skills
Well-organised with good attention to detail
Demonstrate initiative, leadership potential, and a positive attitude
What we offer:
Stable, full-time employment with a long-standing family-owned Australian business
Opportunities for career development and progression across the CMV Group
A supportive and collaborative team environment
Access to a range of employee benefits, discounts and wellbeing initiatives
Modern facilities and systems within a growing and successful dealership
The opportunity to work with leading truck and bus brands including Volvo, Mack and UD Trucks
We live by our 5 values!
About Us
CMV Truck & Bus Derrimut is the flagship dealership of CMV Truck & Bus and part of the family-owned CMV Group, a proudly Australian business with over 90 years of success. As the Victorian dealer for Mack, Volvo and UD Trucks, we employ more than 500 people across Victoria and continue to grow through our commitment to customer service, innovation and people development. Our culture is built on five core values:Safety First | Can Do | Ask the Question | Do the Right Thing | Mutual Respect
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📌 Bus Service Supervisor (Victoria)
🏢 CMV Trucks
📍 Victoria