Full time, Contract
14d ago , from Appentency Recruitment Services
We are looking for a customer-focused Mobility Engineer (Level 2)to join our Managed Services team. In this role, you will provide ongoingsupport, administration, and optimisation of enterprise mobility environmentsfor multiple customers.
You will work across a range of client environments, primarilysupporting iOS and Android devices using platforms such as MicrosoftIntune and VMware Workspace ONE, ensuring secure, compliant, andhigh-performing mobile ecosystems.
This is a hands‐on, customer-facing role requiring strongtechnical capability, clear communication, and a proactive approach toproblem‐solving.
Key Responsibilities
ProvideLevel 2 support for customer mobility environments (Intune &Workspace; ONE)
Act asa technical point of contact for customers, ensuring a highstandard of service delivery
Manageand support:
Deviceenrolment and provisioning
MDM/MAMconfigurations
Monitorand maintain device compliance and Conditional Access policies
Troubleshootand resolve mobility‐related issues across multiple customer environments
Workwith customers to implement best practices for mobility andsecurity
Collaboratewith internal teams (Level 1, Level 3, Security, Infrastructure) forescalations and project work
Maintainaccurate documentation, ticket updates, and reporting
Assistwith onboarding new customers into managed mobility services
Participatein continuous improvement initiatives and service optimisation
Travelto customer sites as required
Key Skills & Experience
Provenexperience supporting enterprise mobility solutions in a managedservices or multi-customer environment
Stronghands‐on experience with:




MicrosoftIntune
and/or VMwareWorkspace ONE
iOSand Android device management
Experiencewith:
AppleBusiness Manager (ABM/DEP)
AndroidEnterprise and Samsung Knox
ConditionalAccess and compliance policies
Identity-basedaccess control
MDM/MAMconfigurations
Knowledgeof mobile security:
Encryption
Jailbreak/rootdetection
Experiencesupporting end users in live enterprise environments
Soft Skills & Attributes
Excellentcustomer communication and stakeholder management skills
Strongorganisational and time management abilities (ability to managemultiple customers/tickets)
Acollaborative team player who can also work independently
Highlevel of ownership, accountability, and professionalism
Strongtroubleshooting and problem-solving mindset
Abilityto work in a rapid‐paced Managed Services environment
Willingnessto travel to customer sites when required
Desirable Qualifications
Microsoftcertifications (e.g. Microsoft 365 Certified: Modern DesktopAdministrator Associate)
Mobility/endpointmanagement certifications
Experiencein MSP or customer-facing IT roles
Key Relationships
Customersand client stakeholders
InternalService Desk (Level 1) and Engineering (Level 3) teams
Cybersecurityand Identity teams
Infrastructureand Operations teams
Mobilecarriers and device vendors
What We're Looking For
We're looking for someone who:
Is comfortableworking directly with customers and representing the business
Takes ownershipof issues through to resolution
Canbalance technical delivery with customer experience
Isreliable, proactive, and adaptable
Has a genuine interest in mobility and contemporary workplace technologies
#J-*****-Ljbffr

📌 Support Engineer (Melbourne)
🏢 Appentency Recruitment Services
📍 Melbourne