CX & Service Design Manager at AIA
About the role
At AIA, we strive for continuous improvement in everything we do. Our mission is to make a positive impact by encouraging individuals to lead healthier, longer, and better lives. Each team member plays a crucial part in this journey. If you are interested in contributing to a healthier and more secure Australia, we invite you to learn more about this role.
Key facts
Location: South Yarra, Stonnington
Engagement: Full-time
Team: Customer Experience
What you'll do
Oversee the design and implementation of customer experience strategies that enhance service delivery.
Collaborate with cross-functional teams to ensure that customer insights are integrated into service design processes.
Requirements
A minimum of 5 years of experience in customer experience or service design roles.
A degree in a relevant field such as Design, Business, or Marketing.




Robust understanding of customer journey mapping and service design methodologies.
Excellent communication and stakeholder management skills.
Nice to have
Experience in the insurance or financial services industry.
Familiarity with design thinking principles and agile methodologies.
Skills & tools
Proficiency in design and prototyping tools such as Sketch, Figma, or Adobe Creative Suite.
Knowledge of customer feedback tools and analytics platforms.
Strong analytical skills to interpret data and drive decision-making.
Practical notes
Visa sponsorship is available for the right candidate.
Benefits include health and wellness programs, professional development opportunities, and flexible work arrangements.
Applications will be accepted until [insert application deadline].
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📌 Cx & Service Design Manager (Melbourne)
🏢 Aia
📍 Melbourne