Technical Motor Claims Consultant | Leading Motor Insurer
MAYDAY Recruitment is excited to partner with a highly respected insurer to recruit a Technical Motor Claims Consultant for their growing Kawana team.
This is a fantastic opportunity to step into a specialised, complex claims environment where your expertise truly makes an impact. If you enjoy problem‐solving, analysing detail, and guiding customers through challenging situations with empathy and clarity, this role is made for you.
You'll be handling a portfolio of complex or unusual motor claims requiring deeper investigation, strong decision‐making, and excellent communication. Every day brings something different — and your work directly contributes to fair outcomes and exceptional customer experience.
If you're looking for a role where you can apply technical capability, use your judgement, and be recognised for the value you bring, this is the perfect next step.
What's in it for you
Permanent, full‐time opportunity
Supportive leadership that values expertise and integrity
Join a highly reputable insurer known for strong culture and high performance
Genuine career development, coaching, and growth opportunities
A collaborative, down‐to‐earth team environment
Work on engaging, high‐complexity claims where your skills really matter
Kawanalocation with a modern office and great team culture
Your day‐to‐day
Manage a portfolio of complex, high‐value, or unusual motor claims end‐to‐end
Assess coverage in line with policy terms,



ICA and regulatory frameworks
Conduct detailed investigations including Day‐1 reviews and fact validation
Communicate clearly with customers regarding processes, entitlements, and outcomes
Coordinate with assessors, repairers, underwriters, and external specialists
Manage claim costs, maintain accurate reserves, and negotiate outcomes
Identify and escape compliance or risk concerns
Apply reasonable care assessments and make evidence‐based determinations
Support customers experiencing vulnerability and initiate fast‐track processes when required
Build strong relationships across technical, assessing, investigation and dispute resolution teams
Keep claims progressing efficiently toward finalisation
Contribute to continuous improvement and support project work when needed
About You
Experience in Motor Claims (essential)
Strong technical understanding of policy application and claims assessment
High emotional intelligence with excellent customer communication skills
Ability to manage complex information and make confident, fair decisions
Strong stakeholder management and negotiation capability
Investigation experience (highly desirable)
Knowledge of insurance regulatory and compliance obligations
Resilient, solutions‐focused and calm under pressure
Collaborative, proactive and eager to support team success
Ready to step into a specialised motor claims role where you'll be valued, supported, and challenged?
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📌 Technical Motor Claims Consultant (Rockhampton)
🏢 Mayday Recruitment
📍 Rockhampton