Help at Hand Support Services is a growing NDIS-registered provider committed to delivering high-quality, person-centred support services. We empower participants to achieve their goals, enhance independence, and live fulfilling lives within their communities.
About Us
Help at Hand Support Services is a growing NDIS-registered provider committed to delivering high-quality, person-centred support services. We empower participants to achieve their goals, enhance independence, and live fulfilling lives within their communities.
About the Role
We are seeking an Intake & Administration Officer to be the first point of contact for participants, families, and stakeholders. This role is critical in ensuring a smooth onboarding process for new clients while providing essential administrative support to the team.
Key Responsibilities
Manage recent client enquiries via phone, email, and referrals
Conduct intake assessments and gather required participant information
Coordinate onboarding processes, including service agreements and documentation
Maintain accurate records in client management systems (e.g., CRM etc)
Liaise with participants, families, support coordinators, and internal staff




Support scheduling and rostering where required
Ensure compliance with NDIS standards and organisational policies
Provide general administrative support to the team
About You
Previous experience in an administration, intake or customer service (NDIS or healthcare preferred) is preferred however not mandatory.
Knowledge and understanding of the NDIS framework and processes (Desirable)
Excellent communication and interpersonal skills
High attention to detail and organisational ability
Ability to manage multiple tasks and prioritise effectively
Proficiency in Microsoft Office and client management systems
A compassionate and client-focused approach
Requirements
NDIS Worker Screening Check (or willingness to obtain)
Working With Children Check (if applicable)
Current Police Check
Full working rights in Australia
What We Offer
Supportive and collaborative team environment
Opportunities for professional development and growth
Meaningful work making a real difference in people's lives
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📌 Intake & Administration Officer (Melbourne)
🏢 Help at Hand Support
📍 Melbourne