Full time, Permanent
14d ago , from Appentency Recruitment Services
Lead complex technical projects and act as the ultimate escalationpoint for the service team.
Design and implement cutting-edge solutions across Azure, Microsoft365, and modern telephony.
Enjoy a dynamic role that blends high-level solution design withhands‐on, client‐facing field engineering.
AboutOur Client
Ourclient is a progressive and innovative Managed Services Provider (MSP)dedicated to delivering strategic, high-value technology solutions. Theyspecialise in leveraging the full power of the contemporary cloud stack, includingMicrosoft 365 and Azure, to help their clients succeed. They foster a cultureof technical excellence, continuous learning, and collaborativeproblem-solving, empowering their team to take ownership and make a realimpact.
Aboutthe role
As aSystems Engineer, you will be the technical cornerstone of the team, acting asthe highest point of escalation for complex issues while also leading thedesign and implementation of sophisticated infrastructure solutions. This is ahands‐on, client‐facing role that perfectly balances high‐level strategic workwith practical field engineering. You will be instrumental in shaping thetechnical direction of our services, mentoring junior engineers, and ensuringour clients receive best‐in‐class solutions.
Musthaves:
Advanced architectural and administrative expertise in theMicrosoft 365 ecosystem.
Strong, hands‐on experience designing and implementing solutions inMicrosoft Azure.
Proven experience in a senior technical role (L3/Systems Engineer)within a Managed Services Provider (MSP).
Role and Responsibilities
Act as the final escalation point for complex technical supporttickets, resolving issues that require deep expertise.
Design, implement, and manage infrastructure solutions acrosson‐premise, cloud (Azure), and hybrid environments.
Lead client‐facing technical projects from scoping and designthrough to successful implementation and handover.




Configure and optimise advanced Microsoft 365 services, includingsecurity, compliance, and telephony (Teams Phone).
Administer and secure multi‐tenant environments using modernmanagement tools (e.g., CIPP).
Mentor and provide technical guidance to Service Desk Analysts,contributing to their professional growth.
Drive the continuous improvement of internal technical systems,processes, and documentation.
Experience/Skills
Advanced architectural knowledge of Microsoft 365 and MicrosoftAzure platforms.
Strong proficiency with modern security tools, complianceframeworks, and best practices.
Experience with cloud telephony solutions (e.g., Teams Phone,RingCentral).
Proficiency in scripting and automation (e.g., PowerShell) to driveefficiency.
Expertise in backup, disaster recovery, and business continuityplanning and implementation (e.g., AvePoint).
Exceptional problem‐solving skills with a strategic,forward‐thinking approach.
Excellent communication skills, with the ability to explain complextechnical concepts to non‐technical stakeholders.
Proven ability to self‐direct, manage projects, and make high‐leveltechnical decisions.
Qualification
Whileadvanced industry certifications (e.g., Microsoft Azure Administrator/Expert,M365 Enterprise Administrator Expert) are highly regarded, your proven hands‐onexperience, project portfolio, and deep technical expertise are most important.
What ison offer
The opportunity to take technical ownership and make a significantimpact on service delivery.
Constant exposure to a modern and evolving technology stack with afocus on cloud‐first solutions.
A dynamic and varied role that combines solution architecture,project delivery, and senior support.
A strong focus on continuous learning and professional development.
A collaborative and supportive team environment where yourexpertise is valued and respected.
Other Information
Othertitles for this role in other organisation might be: Systems Engineer, Infrastructure Engineer, Level 3 Engineer, IT Consultant, Escalations Engineer
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📌 Systems Field Engineer (Melbourne)
🏢 Appentency Recruitment Services
📍 Melbourne