Executive Housekeeper | Quest St Kilda Road
Build and lead a housekeeping team from the ground up.
Quest St Kilda Road is a 104-apartment hotel located on Melbourne's iconic St Kilda Road. We are embarking on an exciting transition to an in-house housekeeping operation and are seeking an experienced and passionate Executive Housekeeper to lead this journey.
Reporting directly to the General Manager, this is a rare opportunity to establish systems, recruit and develop a team, and create a culture focused on quality, teamwork and exceptional guest experiences.
About the Role
As Executive Housekeeper, you will have overall responsibility for housekeeping operations across the hotel. More importantly, you will play a key role in building and shaping the department, with the support of the General Manager and Owners.
This role will suit someone who enjoys creating processes, mentoring people and taking ownership of standards and culture.
Key Responsibilities
Recruit, onboard and develop a high-performing housekeeping team
Establish systems, procedures and quality standards for the department
Lead, coach and motivate the team to deliver exceptional guest experiences
Manage daily room allocations and productivity, ensuring adequate daily staffing levels
Ensure apartments and public areas are maintained to the highest standards
Conduct room inspections and oversee room release processes
Prepare rosters and manage labour costs
Monitor linen, amenities and cleaning supplies
Work closely with Front Office and Management teams to ensure seamless operations




Drive continuous improvement and foster a positive team culture
Ensure all housekeeping activities comply with WHS and company policies
About You
You are an experienced housekeeping leader who thrives on developing people and creating systems that set teams up for success.
You will ideally have:
Previous experience as an Executive Housekeeper, Housekeeping Manager or Assistant Executive Housekeeper
Experience leading teams within hotels, serviced apartments or accommodation environments
A proven ability to recruit, train and develop teams
Robust organisational and communication skills
High attention to detail and a commitment to quality
Experience managing rosters, stock control and labour costs
A hands-on leadership style and willingness to support the team operationally when required
Must be available Monday - Friday
Full working rights in Australia
Why Join Quest St Kilda Road?
Unique opportunity to build an in-house housekeeping operation from the ground up.
Be part of one of TripAdvisor's Top 10 Hotels in Australia.
Make a lasting impact on culture, standards and team development.
Work closely with an experienced and longstanding Business Owner and General Manager.
Join Australia's largest serviced apartment network.
Convenient St Kilda Road location with easy access to public transport.
Long-term career opportunities within the Quest network.
If you're excited by the opportunity to build something special and lead a team that delivers exceptional guest experiences, we'd love to hear from you.
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📌 Executive Housekeeper (Melbourne)
🏢 Quest St Kilda Road
📍 Melbourne