Join the Student Wellbeing team within Education, Experience and Employability at Swinburne University
Full time, fixed-term (until February ****) position at our Hawthorn campus
HEW 6 salary + 17% super and staff benefits
About the Role
As the Safer Community Intake Officer, you will be the first point of contact for students, staff and external stakeholders seeking support or reporting concerning, inappropriate or threatening behaviour. Working within the Safer Community team, you will manage referrals and enquiries, undertake initial risk screening and triage, and provide timely, trauma-informed responses to complex and sensitive situations. Through professional judgement, structured intake processes and stakeholder collaboration, you will help ensure individuals are connected with the right support services while contributing to a safe, respectful and inclusive university community.
About You
To be suitable for this role you will need to have experience in the below key accountabilities:
Experience in a frontline intake, triage or client-facing administrative role
Demonstrated ability to communicate effectively and sensitively with individuals experiencing distress
Demonstrated ability to provide clear, accurate information and advice
Ability to apply structured decision‐making processes, including initial risk screening and escalation
High-level record‐keeping skills, with attention to detail and commitment to confidentiality
Understanding of gender‐based violence, family violence or behavioural risk contexts
Join the Student Wellbeing team within Education, Experience and Employability at Swinburne University
Full-time, fixed-term (until February ****) position at our Hawthorn campus
HEW 6 salary + 17% super and staff benefits
Qualifications
A relevant tertiary qualification (or progress towards one) in community services, social sciences, social work, counselling,



psychology or related fields.
About Swinburne University of Technology
Swinburne's strategy draws upon our understanding of future challenges. We choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship. We are committed to a differentiated university proposition in education and research.
Our Ad Astra strategy is the cornerstone of Swinburne's bold ambition to lead globally in technology‐driven education and research. This strategy positions us to create transformative solutions, empower learners, and partner with industry to thrive in an ever‐changing world.
What We Offer You!
Work your way with flexible working arrangements, including hybrid options and generous parental leave to support a balanced lifestyle.
Exclusive staff discounts, including discounted Medibank health insurance, 50% off Swinburne courses and other partner offers.
Swinburne offers 17% super and salary packaging options, including car leasing and extra super contributions.
Want to learn more? Head over to our benefits page!
Applications Close: Thursday 6th August *******:30pm
Swinburne offers flexible working options contained in our leave and parenting/carer policies to support work‐life balance.
Diversity, Equity and Inclusion
Swinburne has become a world‐class university, driving social and economic impacts through science, technology, and innovation. As a dual‐sector university,



our vision is for people and technology working together to build a better world.
Central to our vision is our commitment to diversity, equity, and inclusion. We pride ourselves on being an equal opportunity employer focused on attracting, retaining, and developing great talent. We work to remove barriers related to gender identity, culture, ethnicity, sexual orientation, disability, and age.
Swinburne is proud to be recognised as an AWEI Gold Employer, reflecting our commitment to creating an inclusive workplace where LGBTQIA+ employees, students and communities can thrive.
We strongly encourage applicants from diverse Aboriginal and Torres Strait Islander communities. Our Moondani Toombadool Centre leads our Indigenous education and culture at Swinburne, guided by community wisdom and leadership.
We support applicants with disabilities, and reasonable adjustments can be requested at any stage of the recruitment process.
For reasonable adjustment requests – including accessible formats of the position description, application form, or other documents, please contact ****** or call ***************. Please note: this phone number is for disability and reasonable adjustment enquiries only. General enquiries about the role can also be emailed to ******.
Victoria's Commitment to Action: Improving international student employment outcomes.
As a signatory to Victoria's Commitment to Action, Swinburne seeks to remove barriers to international graduate employment. We welcome and encourage applications from international graduates.
As a Circle Back Initiative Employer, we commit to responding to every applicant.
Please Note: Appointment to this position is subject to passing a Working with Children Check.
If you are experiencing technical difficulties with your application, please contact the Talent Acquisition team at ******
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📌 Safer Community Intake Officer (Melbourne)
🏢 Swinburne University Of Technology
📍 Melbourne