Randstad is proud to partner with a premier, Ballarat-based client who are seeking a highly organized and system-savvy
Customer Engagement Coordinator
to join their team in a fast-paced, high-volume environment.
The Role
In this position, you will serve as a vital link between the facility and the clients. You will be responsible for promoting positive relationships while providing critical administrative support across different functions.
Rate:
$***** per hour + Super.
Hours:
***** hours per week (Flexible scheduling between 8:00 am - 4:00 pm).
Location:
On-site in Ballarat.
Tenure: ASAP start; long term temp role (with potential for ongoing)
Key Responsibilities
System Management:
Accurately process recent orders, amendments, and cancellations daily using
Microsoft Dynamics
.
Client Coordination:
Take orders from clients and cross-reference stock availability within the ERP system.
Financial Administration:
Process upfront payments and initiate credit checks for non-account holders.
Operational Support:
Coordinate with internal teams to manage daily order expediting and inventory management.
Communication:




Respond to customer inquiries via phone and email, maintaining a target of 3 minutes per call for general orders.
Selection Criteria
ERP Proficiency (Essential):
Demonstrated experience with Microsoft Dynamics or a similar ERP system is mandatory; previous success in this role depends on high system proficiency.
Data Accuracy:
A commitment to 100% accuracy in data entry and information processing.
Problem Solving:
Proven ability in conflict management and prioritizing workloads to meet strict same-day processing KPIs.
Communication:
Outstanding written and verbal communication skills.
Desirable:
A Certificate in Business Administration or Retail Sales is advantageous but not compulsory.
Compliance & Requirements
On-boarding:
Willing to provide two professional references and undergo a Police Check (Paid for by Randstad).
Safety:
Pass a mandatory on-site Drug & Alcohol assessment (paid for by the client).
OHS:
Actively comply with all on-site OHS policies, including the use of Personal Protective Equipment.
#J-*****-Ljbffr

📌 Customer Engagement Coordinator (Ballarat)
🏢 Randstad
📍 Ballarat