LeasePLUS Group | Melbourne (Docklands) | Full Time, Office Based
About LeasePLUS Group
LeasePLUS Group is Australia's leading providers of salary packaging and novated leasing solutions. We support thousands of employees across government, healthcare, and corporate sectors to maximise their take-home pay and manage their vehicles with confidence.
We are growing. We invest in our people, our technology, and our customer experience. This role sits at the centre of that.
The Role
You will be the first point of contact for our clients. You will handle inbound enquiries, resolve issues, and guide customers through their leasing and salary packaging journey.
What You Will Do
Answer inbound calls and emails from customers and employers
Assist with salary packaging enquiries and explain the benefits to our customers
Assist with lease enquiries, payments, applications, and account support
Resolve issues quickly and escale where required
Manage customer records with accuracy and attention to detail
Liaise with internal teams to deliver outcomes for clients
Identify improvements in processes and customer experience
Meet service standards and response time targets
What You Bring
Robust customer service or administrative experience
Clear communication and confidence on the phone
Ability to manage multiple tasks and prioritise effectively
High attention to detail and accountability
Comfort working in a structured, process-driven environment




Experience in finance, fleet, or salary packaging is an advantage
What You Get
Competitive salary with clear progression pathways
Structured training and ongoing support
Career growth opportunities across the LeasePLUS Group
Access to salary packaging and novated leasing benefits
A stable, growing business with long‐term clients
A team environment that values performance and contribution
Working Environment
This is a full‐time, office‐based role at our Docklands head office. You will be part of a collaborative team that works closely together to deliver results.
Why LeasePLUS
We are building a business for the long term. That means investing in people who want to grow, perform, and take ownership of their role. If you want a role where you are trusted to deliver and supported to improve, this is it.
LeasePLUS is an equal opportunity employer and welcomes applications from all qualified individuals. All successful candidates will be required to complete background checks including bankruptcy and a police clearance prior to commencement. We thank all applicants for their interest, however, only those selected for an interview will be contacted.
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📌 Customer Support Officer (Melbourne)
🏢 LeasePLUS Team
📍 Melbourne