Permanent Part-timeContracts available| Enjoy flexibility within the workplace
Cohesive inclusive team | Maintain work-life balance | Experience flexible working
Eastern Health
Eastern Health is one of Melbourne's largest public health services. We provide a range of emergency, surgical, medical and general healthcare services and have a proud history of serving a diverse community.
Our Employee Value Proposition is "Being a part of Eastern Health means belonging to a welcoming team of healthcare experts".
This statement aligns with our promise to our communities, patients, consumers and staff that we will be HEALTHIER TOGETHER. Bolder than a vision for the future, our promise calls us to action. We know that working together is the only way we can achieve what is necessary for a healthier future.
About the role
This positionis responsible forthe day of service activities including arriving anddepartingpatient appointments and managing clinic outcomes,prioritisingnew and review appointment scheduling, wait list management and rebooking cancellations; managing patient enquiries from a variety of sources such as email,SMSand callcentre.
Clerical staff provide customer service, clerical and reception related duties that strive to achieveoptimalpatient outcomes, adheres to the code of conduct, policies and procedures,valuesand goals of Eastern Health.
Multiple opportunities existin Specialist Clinicsacross allcampus'for a passionate and enthusiasticclerical staff member.
Eastern Health Acute Specialist Clinicsarea busy department of the hospital, meeting the needs of patients from the community byprovidinga range of specialist services. Approximately ******* occasions of service are provided annually. These include new patients referredfromthe community, review appointments for ongoing care and post admission follow up from Eastern Health's network of hospitals.




Clerical staff area highly regarded memberof the multidisciplinary team that ensure Specialist Clinics functions well. Services offered inSpecialist Clinicsinclude,Orthopaedics, Plastics, General Medical, Surgery, Neurology, Gastroenterology, Urology, Respiratory, Liver, andPaediatrics.
About you
To be successful in this role you willpossess:
Year 10 level Englishwritten and spoken
Knowledge ofpatient management systems (iPM, CPF, EMR)
Computer competent inMicrosoftWord,Outlookand Excel
Advancedtelephone skills and clericalskills
Ability toprovide quality customer service in a friendly and professional manner to supporthigh qualitypatientcentredcare
Excellent communication andorganisationalskills
The ability to work as partof a diverse team
Please refer to the attached position description for further details of the role.
Healthcare workers are strongly recommended to follow COVID vaccination recommendations provided in the Australian Immunisation handbook (based on ATAGI advice). Seasonal vaccination against influenza is a mandatory requirement of this role and an offer is conditional on this being up to date prior to employment.
Those that are offered and/or start between January and April do not require an up to date vaccination for Influenza to progress providing they are aware of its requirement later in the year. Those that are offered and/or start between May and December require the up to date Influenza vaccination prior to offer.




What we offer
Eastern Health offers a variety of fantastic Employee Benefits, view the extensive range here!
Mentor and Shadowing program
Access to discovery days across our 50 sites
Study and professional development leave
Friendly & supportive teams
Commitment to Diversity, Equity and Inclusion
Fitness Passport for work-life balance
Employee Assistance program accessible for you and your loved ones
Flexible working hours and excellent entitlements
Salary packaging options and an employee benefits scheme
Access to Private Health Insurance offers
Digital upskilling, such as excel and Power-Bi training
Cafes at all of our Hospitals
Good to know:
We are an equal opportunity employer and actively promote equality for people of all races, ethnicities, gender identities, sexual orientations, and for people living with disability - within the communities we serve and our Eastern Health team.
We provide a culturally safe and welcoming environment for Aboriginal and/or Torres Strait Islander employees.
As a child-safe organisation, we ensure child safety and wellbeing is embedded in our everyday culture.
Vaccination and screening for immunity to vaccine-preventable disease is a mandatory requirement of this role.
Advertising may end before the closing date.
We do not accept recruitment agency application
Contact Number: *********
Contact Email: ******
Job Posting End Date: 16/08/2026
Just contact the Hiring Manager in the advertisement or call the Talent Acquisition Team on ************** (Option 1) | Medical Workforce Unit on **************. [TA for Non Medical roles, MWU for Medical roles]
Our Values in Action:
Respect for all | Secure always | Partnering in care | Learning and improving every day
#J-*****-Ljbffr

📌 Acute Specialist Clinics Clerk (Melbourne)
🏢 Eastern Health
📍 Melbourne