Customer Service & Scheduling Coordinator - Marine Industry
Join a fast-paced marine glazing business where your customer service and organisational skills make a difference
Are you an energetic, positive and customer-focused professional who enjoys variety, problem-solving and taking ownership?
Do you thrive in a fast-paced environment where every day brings new challenges?
Integ Marine Group is looking for a
Customer Service & Scheduling Coordinator
who can deliver an exceptional customer experience while managing quotations, administration, manufacturing coordination and job scheduling.
This is a role for someone who is proactive, organised and enjoys being the person who keeps things moving.
About Integ Marine Group
Integ Marine Group is a trusted Australian specialist in marine windows, doors, glass and plastic solutions. Established in **** as Marine Window Services, we work with private yachts, commercial fleets and government vessels across Australia and internationally.
Our success is built on quality workmanship, strong communication and delivering reliable solutions for our customers in a specialised industry.
Learn more about what we do:
About the Role
Reporting to the Administration and Commercial Manager, this role is responsible for delivering outstanding customer service while providing the administration and coordination support required to keep our business operating efficiently.
This is a hands-on coordination role with a strong focus across:
Customer Experience & Communication - 50%
You will be the first point of contact for customers, managing enquiries, preparing quotations and ensuring clients receive professional and timely communication throughout their journey.
Administration, Manufacturing Coordination & Scheduling - 50%
You will coordinate the information flow between customers, quotation, manufacturing and installation teams to ensure jobs are accurately planned, scheduled and delivered efficiently.
This role requires someone who can quickly understand our systems and processes,



confidently manage priorities and actively take ownership of their responsibilities.
What You'll Be Doing
Customer Service & Quotation Preparation
Managing incoming customer enquiries and providing professional responses
Understanding customer requirements and gathering information required for quotations
Preparing customer quotations using our Equation quoting system and established job pricing structures
Ensuring quotes are accurate, complete and professionally presented
Coordinating quotation appointments between customers and the quotation team
Keeping customers informed and updated throughout the job process
Building strong relationships with customers, suppliers and internal teams
Administration, Manufacturing Coordination & Job Scheduling
Managing internal and external job scheduling from quotation through to installation
Maintaining accurate weekly, monthly and annual job schedules
Supporting the quotation and project teams with accurate job information
Tracking manufacturing progress and delivery schedules to support effective installation planning
Coordinating communication between manufacturing, scheduling and installation teams
Ensuring windows have completed the required quality assurance checks prior to job scheduling, in line with Integ Marine Group's ISO **** Quality Management System
Managing job records, documentation and filing systems
Coordinating travel bookings, equipment requirements and job logistics as required
Identifying potential delays, conflicts or missing information and proactively working to resolve them
About You
You are a friendly, organised, professional and motivated person who enjoys working with people and making things happen.
You may have a background in:
Administration




Scheduling or dispatch
Service coordination
Project administration
Trade and manufacturing administration
Construction or operations support
Marine industry experience is not required. What matters most is your positive attitude, ability to learn quickly and willingness to take ownership.
We're looking for someone who is:
Energetic, positive and approachable
A confident communicator who enjoys helping customers
Highly organised with strong attention to detail
Comfortable managing multiple priorities in a fast-moving environment
Proactive and solution-focused
Confident learning and adopting new software systems
Able to take ownership and follow tasks through to completion
A reliable team player who contributes positively to workplace culture
Skills & Experience
Demonstrated experience in customer service, administration, scheduling, dispatch, service coordination, or trade/manufacturing administration
Solid organisational skills and attention to detail
Ability to manage competing priorities and changing requirements
Excellent communication and relationship-building skills
Confidence preparing quotations and managing customer information
Strong computer skills and confidence learning new systems and software
Ability to work collaboratively within a team environment
Qualifications
Year 12 completion preferred
Why Join Integ Marine Group?
Work in a unique and interesting industry
Be part of a supportive and close-knit team
Have genuine ownership and influence in your role
Enjoy variety in a fast-paced environment
Opportunity to grow with an expanding business
If you're a energetic, positive, organised and customer-focused person who enjoys taking ownership, coordinating moving parts and keeping things on track, we'd love to hear from you!
Be careful - Don't provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .
#J-*****-Ljbffr

📌 Customer Service & Scheduling Coordinator - Marine Industry (Gold Coast)
🏢 Integ Marine
📍 Gold Coast