•6-month daily rate contract, Sydney CBD, 5 days on-site
•Not-for-profit organisation, Must have Driver Licence
•Maximum a week notice, access to car required
This is a great opportunity for an End User Support Analyst to join a busy, collaborative team supporting a multi-site environment, delivering high-quality support both remotely and on-site.
About you
Strong communication skills, with the ability to provide excellent customer service across all levels of the business.
Experience in desktop support, field support or end user support roles (3+ years preferred).
Hands-on experience supporting PC hardware, end user devices and associated peripherals.
Good understanding of networking fundamentals and troubleshooting connectivity issues.
Experience supporting technologies such as AV systems, telephony or communications infrastructure.
Relevant IT qualifications (Cert IV or equivalent experience).
Full driver's licence and access to a vehicle required.




About the role
Provide Level 1/2 end user support across desktops, laptops and mobile devices.
Deliver both remote and face-to-face support across multiple sites.
Troubleshoot hardware, software and network-related issues to restore services quickly.
Support a range of technologies including end user devices, communications systems and site-based infrastructure.
Manage and track incidents through to resolution, ensuring solid user communication throughout.
Participate in an after-hours on-call roster as part of the support team.
What's in it for you?
Opportunity to work across a diverse, multi-site environment.
Join a collaborative team delivering critical support services.
Work within an organisation focused on making a meaningful impact.
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📌 It Support Analyst Level 2 (Sydney)
🏢 Emmbr
📍 Sydney