Customer & Installation Coordinator (Air Weigh)
E-Max Australia has been a leader in electrical wiring solutions for the heavy transport industry. As part of Bapcor Limited, Asia Pacific's leading provider of vehicle parts, accessories and services, we are proud to deliver innovative and high-quality solutions to our customers.
We specialise in the in-house engineering and manufacturing of heavy vehicle trailer harnesses, alongside a comprehensive range of ancillary products including heavy-duty coils, plugs and connectors.
Our flagship product, Air-Weigh®, is an advanced on-board weighing system designed for trucks and semi-trailers. This cutting-edge technology delivers real-time, accurate load data—helping customers improve efficiency, compliance and decision-making.
We're looking for a highly organised and customer-focused
Customer & Installation Coordinator
to become the central point of contact for our Air-Weigh customers
Job Description
This is a wide-ranging role where you'll manage customer enquiries, quotations, sales orders, installation bookings and after-sales support, ensuring every customer receives a seamless experience from initial enquiry through to installation.
You'll work closely with customers, installers and internal teams, keeping jobs on track and providing outstanding service at every stage of the process.
If you're someone who enjoys building relationships, coordinating multiple moving parts and solving problems, we'd love to hear from you.
What You'll Be Doing
Responding to customer enquiries and providing product information
Preparing quotations and processing sales orders
Coordinating installation bookings with customers and installation partners
Providing customers with updates throughout the sales and installation process
Maintaining accurate records, documentation and tracking information
Managing invoicing and associated administration tasks
Liaising with internal stakeholders to ensure smooth delivery of customer orders




Supporting after-sales enquiries and customer requests
Identifying opportunities to improve processes and enhance the customer experience
Qualifications
We'd Love to Hear From You If You Have Experience In
Customer Service
Internal Sales
Scheduling or Coordination
Service Coordination
Operations Administration
Project Administration
Order Processing
Experience within automotive, transport, manufacturing, trade services or technical industries would be highly regarded, but is not essential.
To Be Successful You'll Bring
Exceptional organisational skills and attention to detail
Strong communication and relationship-building skills
The ability to manage multiple priorities in a fast-paced environment
A proactive and solutions-focused mindset
Confidence working across multiple systems and Microsoft Office applications
A commitment to delivering outstanding customer service
Highly Regarded
Experience coordinating installers, technicians, contractors or external service providers
Experience scheduling jobs, services or field-based work
Exposure to automotive, transport, manufacturing or electrical industries
Experience managing compliance documentation and tracking workflows
Additional Information
Why Join E-Max Australia?
Be part of the Bapcor Group and access a range of career development opportunities
Work with an innovative technology product used across the transport industry
Join a supportive and collaborative team environment
Employee discounts across Bapcor brands
Gender-neutral parental leave and industry-leading leave benefits
Paid birthday leave
Novated leasing options and more
What's Next?
If you're an organised coordinator who enjoys working with customers, managing schedules and making things happen behind the scenes, we'd love to hear from you.
At E-Max, we're committed to creating an inclusive workplace where everyone feels valued, respected and supported. We encourage applications from people of all backgrounds, experiences and identities.
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📌 Customer & Installation Coordinator (Air Weigh) (Melbourne)
🏢 Bapcor
📍 Melbourne