About the Role
Reporting to the Customer Service Manager, this integral position supports the day-to-day operations of the business by managing the full order-to-delivery process for both customers and suppliers.
You will play a key role in ensuring customer satisfaction while aligning with the company's commercial and business objectives.
Key Responsibilities
Respond promptly and accurately to customer enquiries via phone and email
Manage the end-to-end order workflow, liaising with both customers and suppliers
Deliver exceptional customer service to foster strong, long term relationships
Coordinate and improve customer service functions to meet company goals
Monitor customer credit limits and outstanding invoices
Verify and process supplier invoices; resolve discrepancies as needed
Escalate technical or commercially sensitive enquiries appropriately
Track and manage inventory orders to ensure timely delivery
Liaise with suppliers regarding stock availability and delivery




Maintain and support the improvement of internal systems and processes
Uphold company quality standards and procedures
Perform general administrative tasks to support business operations
Qualifications and Skills
Proven time management and organisational skills
Excellent verbal and written communication abilities
Experience with SAP is essential
Oracle experience is advantageous but not required
Prior experience in Dental, Medical Device, Healthcare, or Pharmaceutical industries is preferred
Ability to manage competing priorities in a quick-paced environment
A collaborative team player with a proactive approach
What's on offer
A collaborative and inclusive work culture
Opportunities for career growth in a respected and expanding organisation
Ongoing training and professional development
The chance to be part of a team making a difference in healthcare delivery
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📌 Customer Service Representative - Dental/Medical Device - Sydney
🏢 Paras & Partners
📍 Sydney