Reporting to the Senior Business Partner of Risk & Insurance Services, the Insurance Services Coordinator will independently manage and oversee the organisation's self-managed Motor Vehicle Insurance Program. This assignment is part time - 2 days pers week in office.
Key Responsibilities
End-to-End Motor Claims Management:
Coordinate repairs, assessments, legal demands, and third-party recoveries for a massive fleet of over 4,000 vehicles.
Stakeholder & Vendor Management:
Liaise with internal mechanical/operational teams, legal representatives, claims consultants, and a state-wide network of repairers to minimise vehicle downtime.
Reporting & Data Analysis:
Maintain the in-house online claims database and deliver high-quality quarterly forecasting, status reports, and business intelligence to the Chief Risk Officer.
Liability & Dispute Resolution:
Make definitive decisions on claim liabilities, negotiate settlements, and coordinate legal debt recovery services.
Training & Capability Building:
Travel/engage state-wide to deliver training on insurance processes and update internal guidelines, manuals, and intranet resources.
What We Are Looking For
Insurance Expertise:




Proven experience managing motor vehicle insurance claims in compliance with the Road Safety Act and Insurance Contracts Act.
Outstanding Communication:
Superior interpersonal, negotiation, and customer service skills to confidently manage relationships with diverse stakeholders (from internal executives to external contractors and legal teams).
Solid Reporting Capabilities:
Excellent computer literacy (MS Office and insurance databases) with a sharp ability to analyse data, track financial profiles, and compile executive-ready reports.
Autonomy & Drive:
A high level of attention to detail and the capability to work independently under minimal supervision while remaining a collaborative team player.
Prerequisites & Compliance
Must hold (or be willing to obtain) a valid
Working with Children Check
.
Alignment with robust community values, including a strict commitment to child safety, diversity, and workplace safety.
Readiness to participate in occasional incident management support roles as appropriate to your experience.
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📌 Insurance Services Coordinator (Melbourne)
🏢 Randstad
📍 Melbourne