Customer Service & Administration Officer (Plumbing)
All About Plumbing and Drainage – Springvale VIC
We're looking for a reliable and organised
Customer Service & Administration officer
to join our plumbing office in
Springvale
.
This is a busy, hands‐on role where you'll be the first point of contact for customers and help keep our jobs and plumbers running smoothly day to day.
If you're good on the phone, can stay organised under pressure, and don't mind a rapid‐paced environment, this will suit you.
About the role
We're looking for a reliable and organised
Customer Service & Administration officer
to join our plumbing office in
Springvale
.
This is a busy, hands‐on role where you'll be the first point of contact for customers and help keep our jobs and plumbers running smoothly day to day.
If you're good on the phone, can stay organised under pressure, and don't mind a fast‐paced setting, this will suit you.
What you'll be doing
Answering incoming calls and booking in plumbing jobs
Calling back website enquiries and following up new leads
Responding to emails and customer enquiries throughout the day
Creating and managing
job cards
with clear details for the plumbers
Scheduling and updating daily jobs as things change
Tracking technician
start and finish times
Speaking with plumbers during the day to keep jobs on track




Assisting other office staff where needed
General admin tasks (data entry, filing, invoicing support, etc.)
What we're looking for
Experience in
reception, customer service, or admin
(trade industry experience a bonus)
Confident on the phone and able to deal with all types of customers
Able to stay organised and handle multiple jobs at once
Good attention to detail (especially when creating job cards)
Basic computer skills (emails, job systems, Microsoft Office)
Someone reliable, punctual, and easy to get along with
What we offer
Full-time, secure position
Friendly, down-to-earth team
Ongoing training and support to help you succeed in the role
Opportunity to develop your skills in a growing business
Busy work environment where the day goes quickly
About us
All About Plumbing and Drainage is a leading provider of high-quality plumbing services in the Springvale and surrounding areas. With over 15 years of industry experience, we pride ourselves on our commitment to customer satisfaction, attention to detail and continuous improvement. Our team of skilled and qualified plumbers work closely with our administration staff to deliver exceptional service to our valued clients.
Must be an Australian citizen to be eligible for this position.
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📌 Customer Service & Administration Officer (Plumbing) (Melbourne)
🏢 All About Plumbing and Drainage
📍 Melbourne