Supportive, engaging and collaborative team culture
Stable, successful business with more than 45 years of industry experience
Long-term career opportunities within a growing organisation
Onsite parking and easy access to public transport, including Bella Vista Metro
A varied role where no two days are the same
About the Role
Reporting to the Service Administration Supervisor, you'll play a critical role in coordinating our service operations and delivering an exceptional customer experience.
Working closely with customers, technicians and subcontractors, you'll ensure jobs are scheduled efficiently, progress is communicated, and service work is completed and invoiced promptly.
Key Responsibilities
Coordinate daily schedules for technicians and subcontractors
Receive and respond to customer phone calls and service enquiries
Log and allocate service requests using Uptick
Raise purchase orders and process completed jobs for invoicing
Monitor job progress and provide customers with regular updates
Support technicians and subcontractors with information required to complete service work
Review completed job reports and ensure documentation is accurate
Prepare monthly reports on outstanding jobs and invoicing for the Service Manager
Maintain accurate service records and support the day-to-day operation of the Service team
About You




You'll be someone who enjoys working in a fast-paced environment and takes pride in delivering excellent customer service.
We're looking for someone with:
Previous experience in a Service Coordinator, Scheduler, Customer Service or Administration role
Excellent communication skills and a qualified phone manner
Strong organisational and time management skills
High attention to detail and accurate data entry skills
The ability to prioritise competing tasks and meet deadlines
A proactive, positive attitude and willingness to learn
Experience using service management software such as Uptick (or similar) is advantageous
About Us
CREST is a trusted name in the air conditioning industry, specialising in the design, supply, installation, service and maintenance of commercial, industrial and residential air conditioning systems.
Our reputation has been built on quality workmanship, exceptional customer service and the expertise of our people.
We're proud of our collaborative culture, and many of our employees have built long and rewarding careers with us.
If you're looking for a role where you can make a genuine impact while enjoying stability, support and career growth, we'd love to hear from you.
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📌 Service Coordinator (New South Wales)
🏢 Crest Air Conditioning
📍 New South Wales