Ecommerce Fulfilment & Customer Service Assistant | Full-time or Part-time
We'reENDLESS & CO., an Australian jewellery brand designed for everyday wear.
Our pieces are waterproof, tarnish-resistant and made to last.
We're a small, fast-growing ecommerce brand based in Noosaville, and we're looking for someone reliable, organised and proactive to join our team.
This is a hands-on role across order fulfilment, warehouse operations and customer service, with the opportunity to grow into other areas of the business over time.
About Us
We'reENDLESS & CO., an Australian jewellery brand designed for everyday wear.
Our pieces are waterproof, tarnish-resistant and made to last.
We're a small, fast-growing ecommerce brand based in Noosaville, and we're looking for someone reliable, organised and proactive to join our team.
This is a hands-on role across order fulfilment, warehouse operations and customer service, with the opportunity to grow into other areas of the business over time.
The Role
This role is ideal for someone who enjoys variety, works well in a fast-paced environment and takes pride in doing things properly.
You'll play an important part in delivering a smooth customer experience, from the moment an order is placed through to dispatch, support, returns and follow-up.
Your responsibilities will include:
Picking, packing and dispatching daily online orders accurately and efficiently
Ensuring customers receive the correct items and orders are packed with care
Keeping stock organised, tidy and easy to locate
Assisting with inventory checks and stock accuracy
Responding to customer emails, enquiries and returns in a friendly and professional way
Assisting with order issues, shipping enquiries, product questions, exchanges, faulty product claims and general support
Escalating customer issues where needed and helping maintain a positive customer experience
Supporting day-to-day ecommerce operations
Assisting with product launches, promotions,



pre-orders and sale periods
Helping review and improve customer service templates and internal processes
Creating or appearing in social media content, such as product videos, promos and behind-the-scenes clips
Pitching in with other tasks as the business grows
Customer service and attention to detail are a major part of this role.
We need someone who understands that small mistakes can have a big impact on the customer experience.
What We're Looking For
We're looking for someone who is dependable, switched on and genuinely wants to be part of a growing brand.
You'll be a great fit if you are:
Highly reliable and punctual
Very detail-oriented
Organised and able to manage tasks independently
A strong written and verbal communicator
Friendly, professional and confident with customers
Comfortable working in a quick-paced environment
Able to take initiative and look for ways to improve processes
Willing to pitch in where needed
Comfortable appearing on camera for brand content
Interested in jewellery, fashion, ecommerce or growing brands
Skills & Experience Required
At least 1 year of experience in a similar role
Ecommerce experience preferred
Customer service experience
Strong attention to detail
Strong written communication skills
Good computer skills
Ability to stay organised and manage multiple tasks
Ability to work well in a small team
Shopify experience is a bonus
Hours
We are open to eitherfull-time or part-timefor the right person.
Please include your availability when applying, including how many days per week you are looking for.
What You'll Get
A relaxed and friendly small team environment
Staff discounts on ENDLESS & CO. jewellery
Hands-on experience inside a growing ecommerce brand
Variety across fulfilment, customer service, operations and content
The opportunity to grow your role as the business grows
We value people who care about the details, take initiative and want to contribute to the brand.
#J-*****-Ljbffr

📌 Ecommerce Fulfilment & Customer Service Assistant | Full-Time Or Part-Time (Queensland)
🏢 ENDLESS
📍 Queensland