What will I be doing?
Working closely with the Night Manager, you will play a key role in ensuring the smooth overnight operation of the hotel while delivering exceptional guest experiences, maintaining accurate financial reporting, and supporting overnight room service operations. You will be instrumental in ensuring our guests enjoy their stay and will be responsible for:
Deliver outstanding guest service throughout the night shift
Conduct guest check-ins and check-outs efficiently and professionally
Complete the nightly audit process and reconcile daily transactions accurately
Prepare overnight reports and ensure financial records are balanced and compliant
Respond to guest enquiries, requests and concerns in a timely and professional manner
Work closely with the Night Manager to ensure smooth overnight hotel operations
Monitor hotel safety and security procedures during the overnight period
Prepare, deliver and collect overnight room service orders in accordance with hotel standards
Assist with overnight administrative and operational tasks as required
Maintain current knowledge of daily VIP movements, hotel products, services, pricing and special promotional offers
Support other departments where necessary to ensure a seamless guest experience
What are we looking for?
Have a friendly, bubbly and positive demeanor with a positive, guest-focused attitude
Have excellent personal presentation and communication skills




Radiate a passion for delivering exceptional levels of customer service
Strong attention to detail and accuracy, particularly when handling financial transactions
Adapt to learning new computer systems with ease
Ability to work on your own and as part of a team
Solid problem-solving and decision-making abilities
Flexibility to work overnight shifts, weekends and public holidays
What will it be like to work for Hilton?
At Hilton we know that our Team Members are the reason behind our success so in turn we are committed to ensuring that Hilton is a workplace where you can Thrive and make time for what matters most. In ****, Hilton ranked #1 across all industries by the Great Place to Work Institute in Australia and Worldwide. At Hilton, you can also look forward to receiving:
Competitive hourly rates:
$***** on weekdays between 7pm-midnight,
$***** on weekdays between midnight -7am,
$***** on Saturday,
$***** on Sunday,
$***** on Public Holidays.
Uniform laundered by the hotel
Team Meals provided on each shift
Worldwide travel discounts at unbelievable rates for you and your friends and family
25% off Food & Beverage in the hotel
Leadership training programs created in conjunction with Harvard Business School, to help further your career development
Employee Assistant Program & Mental Health Program
#J-*****-Ljbffr

📌 Overnight Front Office All Rounder (Melbourne)
🏢 Doubletree by Hilton
📍 Melbourne