Motto Fashion is a growing women's fashion eCommerce business with a loyal community of customers who value great style, exceptional service and genuine human connection.
We're looking for an experienced
Customer Care Team Member
to become an integral part of our team.
This isn't your typical customer service role. Every interaction is an chance to create a memorable experience, build lasting relationships and help customers feel confident in what they wear.
If you're passionate about helping people, love fashion and enjoy solving problems, we'd love to hear from you.
About Us
Motto Fashion is a growing women's fashion eCommerce business with a loyal community of customers who value great style, exceptional service and genuine human connection.
We're looking for an experienced
Customer Care Team Member
to become an integral part of our team.
This isn't your typical customer service role. Every interaction is an opportunity to create a memorable experience, build lasting relationships and help customers feel confident in what they wear.
If you're passionate about helping people, love fashion and enjoy solving problems, we'd love to hear from you.
About the Role
As one of the first points of contact for our customers, you'll play an important role in delivering an exceptional experience across every interaction. Whether you're assisting with styling advice, resolving an enquiry or celebrating a customer's purchase, you'll ensure every conversation feels personal, genuine and effortless.
Working closely with our eCommerce, Retail, Warehouse and Marketing teams, you'll help resolve customer enquiries, improve the overall customer journey and contribute ideas that continue to elevate our service.
What You'll Be Doing
Deliver exceptional customer experiences via phone, email, live chat and social media.
Create memorable "wow" moments that turn customers into lifelong advocates.
Provide styling advice, sizing guidance,



fit recommendations and product support.
Assist with enquiries relating to orders, shipping, returns, exchanges and product availability.
Engage with our online community across Facebook, Instagram and Messenger in a warm, authentic and professional manner.
Coordinate bookings for our One-on-One Styling Service.
Collaborate with our Warehouse and Retail teams to ensure enquiries are resolved efficiently.
Identify recurring customer pain points and recommend opportunities to improve the customer experience.
Work closely with the eCommerce team to highlight website improvements, technical issues and customer feedback.
Supporting and co-ordinating Live selling sessions
Maintain accurate customer records and ensure timely follow-up on all enquiries.
About You
You'll thrive in this role if you're naturally empathetic, highly organised and genuinely enjoy building relationships with people.
You'll also bring:
Exceptional written and verbal communication skills.
The ability to communicate with warmth, personality and professionalism across all customer touchpoints.
Previous experience in customer service, retail or customer experience.
A passion for women's fashion and helping customers feel their best.
Outstanding attention to detail.
Strong problem-solving skills with the confidence to make informed decisions.
The ability to multitask, prioritise effectively and remain calm in a fast-paced environment.
Confidence navigating multiple systems and digital platforms simultaneously.
A positive, proactive attitude and a willingness to support those around you.
Ideally, You'll Also Have
Experience within women's fashion, apparel or lifestyle retail.
Experience using Shopify, Gorgias, Zendesk or similar customer service platforms.
Experience engaging with customers across social media channels.
An understanding of eCommerce operations, including online order fulfilment and customer care processes.
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📌 E-Commerce Customer Care (Melbourne)
🏢 seek.com.au
📍 Melbourne