Our client is a large values-focused Federal Government Agency supporting participants through local office services and administrative support functions.
They are seeking 2 x
Participant Support Officers
to provide front-of-house and operational support, manage participant enquiries, and complete accurate administrative tasks across office and business systems.
ROLE DETAILS
:
Locations (VIC only): Boronia and Dandenong (2 positions available)
Eligibility: Australian Citizenship required
Arrangement: Mon-Fri, 7.5hr days - 5 days onsite
Contract length: Initial term until 31 December with solid likelihood of extension
Rate: $***** per hour PLUS Super
ABOUT THE ROLE:
This is a public-facing role where you'll communicate with internal and external stakeholders, provide straightforward advice, support participant enquiries, coordinate appointments, manage inboxes and complete accurate data entry.
KEY RESPONSIBILITIES:
Provide front-of-house support including counter/reception, participant enquiries and online/self-help support




Manage and resolve participant matters by actioning planning tasks in line with relevant legislation
Respond to customer enquiries, provide information and refer people to appropriate services
Manage shared inboxes, appointments and telephone enquiries
Coordinate appointments and ensure office facilities are accessible for participants
Complete data entry, follow-up actions and record complaints/feedback in business systems
WHAT WE'RE LOOKING FOR:
Strong administration and customer service skills
Clear written and verbal communication
Ability to prioritise tasks, meet deadlines and manage competing work
Strong attention to detail and accurate data entry
Ability to work collaboratively and respond professionally to enquiries
Confidence handling sensitive information with privacy and confidentiality
Desirable: experience in disability, allied health or a related sector
#J-*****-Ljbffr

📌 Participant Support Officer (Aps3) (Melbourne)
🏢 Talent
📍 Melbourne