Windermere Child & Family Services – Narre Warren VIC
Please note - This is an active recruitment campaign and applications are being reviewed and shortlisted for interview as they are received. This means that the advertisement may be withdrawn prior to the end date.
Who is Windermere?
Windermere improves lives by working closely with individuals and families to find solutions for complex situations.
Since **** we have operated across Victoria and each year we assist over 20,000 people to live the lives they dream of. We provide support and guidance in the areas of family and parenting, homelessness, disability services, early childhood intervention and education, community strengthening and victims of crime, assault and trauma. Read more about our services here -/
What are the specifics of the role?
Windermere's Redress Support Service provides a trauma informed response to victim survivors of institutional child sexual abuse. Our Redress Support Workers provide statewide support via telehealth and sometimes outreach to Southern and Eastern Metropolitan Melbourne and East Gippsland (case-by-case basis and dependant on capacity at the time) andis a pathway to information, advice, an assessment of needs, and referral for ongoing Redress support and other services as required. Victim survivors may be referred for ongoing Redress Support to the funded Redress Support Services across Victoria, or internally to Windermere Redress Support Workers according to capacity.
This position is perfectly suited for candidates with a minimum of 3 years' experience in a trauma related program or similar field.
This a full-time fixed term role until June ****.
The salary will range from $105,622 to $110,407. As Windermere is a not-for-profit organisation, employees are able to claim everyday living expenses up to $15,900 against their annual Pre-Tax Salary.
E.g.



Fortnightly take-home salary without salary packaging starts at $****, however, if you maximise salary packaging this will be $****
(this is the equivalent comparative salary in the job market to $112,890 pa)
Use the salary packaging calculator available here -
Salary Packaging Calculator | Accesspay
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If this sounds like the role for you, refer to Key Selection Criteria below.
Staff Advantages and Entitlements
Flexible Ways of Working – a combination of office, home and outreach
Above Award Personal Leave and 17.5% annual leave loading
Gifted days off (between Christmas and New Year)
Annual Wellbeing Leave Day - no reason needed, it's just for you!
Aboriginal and Torres Strait Islander Cultural and Ceremonial Leave
Cultural and Ceremonial Leave (for all employees)
Public Holiday Substitution - e.g. work Australia Day or Good Friday and take leave on another day.
Employee Referral Program - $500 per referral
Flexible Leave Scheme ******, *****) -Purchase 1-2 weeks additional leave
Structured performance and 1-on-1 development check-ins
Secondment and career growth opportunities
Staff discount program for everyday items e.g. groceries, movie tickets, health insurance and more
Reward & Recognition Program - become a Windermere All Star!
End of Year Awards Celebration - different theme each year
Opportunities for professional development
Rostered Days Off
9 Day Fortnight




High quality IT and access to fleet cars
Key Selection Criteria
Tertiary qualifications in Social Work, Social Welfare or relevant equivalent
Minimum 3 years' experience within the community sector, preferably in a trauma related field
Case management, intake and assessment experience
Is approachable, reliable and trustworthy; maintaining professional boundaries and confidentiality where required
Ability to build strong professional relationships
Excellent verbal and written communication skills
Willingnessto promote and support practices that are inclusive, culturally responsive, safe and accessible.
CurrentVictorian Drivers' Licence
Willingnessto undertake relevant pre-employment screening and checks - including, Police Check, Pre-Employment Medical and Working with Children's check
Rightto Work in Australia e.g. Australian Citizen, Permanent Resident or visa holder with full working rights
If you require any specific access adjustments or support within the Windermere recruitment, interview or onboarding process please contact our Recruitment Team via phone ************** or email ******.
Windermere is committed to creating equitable environments for consumers and employees. We do this by building diverse and inclusive services and workspaces, where all peoples from Aboriginal & Torres Strait Islander, CALD, LGBTIQ+ Communities and those living with disability will know and feel accepted, affirmed, safe and celebrated. Windermere is delivering this through the continued development and implementation of our Welcoming and Inclusion Strategy as we seek to provide a diverse workforce at all levels.
We are proud of our Rainbow Tick accreditation and our Reflect Reconciliation Action Plan which has been endorsed by Reconciliation Australia.
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📌 Redress Support Worker (Melbourne)
🏢 Windermere Child & Family Services
📍 Melbourne