DECINA Bathroomware is one of Australia's leading designers and manufacturers of high-quality Australian made bathroom products. For over 35 years, we've built a reputation for innovation, style, and outstanding service.If you're looking to be part of a growing business that values its team and provides a rewarding and fulfilling environment, then this is your next move.
DECINA are seeking a
full-time Customer Service Coordinator
to join our Melbourne Team based at Dandenong. Our team, however, will be moving to brand new, purpose-built premises currently under construction at Officer South. There is also work from home flexibility available. Reporting to the National Customer Service Manager, this role is central to the smooth execution of customer enquiries, and orders from receipt through to delivery.
You will manage day-to-day order processing and customer coordination, working closely with internal teams to ensure accuracy, timeliness and a high level of service for our customers.



This is a hands-on operational role suited to someone who enjoys supporting customers with great service, has a positive, solution-based approach, a good problem solver and stays across the detail.
Key Responsibilities
Process and manage customer orders via EDI, email and customer portals
Respond to customer enquiries, delivery issues and complaints professionally
Liaise with logistics, warehouse and supply chain teams to resolve issues
Monitor inventory levels and proactively flag potential risks
Maintain Credit, Service and Warranty claims.
Support operational activities such as product launches
About You
Experience in customer operations, order processing or high-volume customer service
Robust attention to detail with the ability to manage competing priorities
Friendly, professional, and customer-first attitude
Comfortable working with MYOB and Microsoft Excel
Organised, reliable and adaptable in a manufacturing environment
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📌 Customer Service Coordinator (Melbourne)
🏢 Decina Bathroomware
📍 Melbourne