Structability is a dynamic and expanding force in the building insurance industry. Our head office is located in Rockdale, and our operations span from all over NSW and ACT. We endeavour to understand our client's business so that we can best support them in achieving their goals.
We are seeking an experienced, organised, and proactive Senior Administration Officer to join our dynamic team at Structability. This senior role is central to the smooth and efficient operation of our business, providing high‐level administrative support, overseeing workflow processes, and ensuring our clients and engineers receive exceptional service.
As a senior member of the administration team, you will take ownership of daily operational functions, mentor junior staff, and contribute to continuous improvement across our administrative systems.
Key Responsibilities
Oversee daily administrative operations to ensure efficiency, accuracy, and timely task completion
Mentor and support junior administration staff, providing guidance and training
Develop and refine administrative processes to enhance workflow and service delivery
Monitor and report on KPIs, identifying trends and recommending improvements
Manage complex client enquiries and support escalations with professionalism and confidence
Coordinate internal operations across engineering and administrative teams
Client communication including updates, follow ups, and relationship management




Engineer scheduling and workflow management
Oversight of digital filing, data accuracy, and internal record maintenance
Representing the Structability brand with professionalism and integrity at all times
Supporting office manager with administrative decision making
Demonstrated experience in a senior administrative or office management role
Strong leadership capability with the ability to guide and mentor junior staff
Excellent organisational skills and a high level of attention to detail
Proven ability to manage competing deadlines and remain composed under pressure
Advanced written and verbal communication skills
Proficiency in Microsoft Office 360
Strong problem‐solving skills and initiative
Ability to work collaboratively in a close team setting
Highly Desirable
Experience improving systems, processes, or workflow efficiency
Confidence handling escalations and complex client needs
Experience with KPI monitoring and reporting
Background in engineering, construction, or professional services administration
What We Offer
A family‐run business with a warm, supportive team culture
A modern, newly fitted‐out office close to public transport
Competitive salary above industry standards
Clear opportunities for career growth and leadership development
Loyalty and baby bonuses
Regular company events to foster team connection
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📌 Senior Administration Officer (Sydney)
🏢 Structability
📍 Sydney