End User Services Engineer VIC (Intune MDM, Kandji)
As a market leader in IT services and Business Process Optimisation for over 20 years, Canon Business Services ANZ helps organisations optimise, automate and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart. We are trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients' key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.
Join a fast paced Managed Services provider focused on customer success, technical excellence and career growth
Be the trusted face of Canon Business Services for our strategic, enterprise level customers
About the Role
As part of the Service Desk team, you will be the first point of contact for technical support, remote troubleshooting, triage, resolution and escalating issues when required. Acting as the face of Canon Business Services within the customer environment, you will deliver exceptional service, resolve technical issues and ensure a seamless technology experience for users. You will work across both remote and onsite support, helping maintain a secure, reliable and productive workplace technology environment. The role will operate from our South Melbourne office and require visiting customer sites in Hawthorn, Moorabbin.
Scope of the Role
Providing Level 1 and Level 2 technical support for desktops, laptops, mobile devices, peripherals and workplace technologies
Delivering onsite and remote support while meeting agreed service levels and customer expectations
Managing incidents, requests and service activities through ServiceNow
Administering Microsoft 365 environments and supporting user access, accounts and workplace productivity services




Supporting Microsoft Intune-managed devices, application deployments, compliance policies and endpoint management
Troubleshooting and supporting Windows 11 endpoint environments
Assisting with Entra ID (Azure AD) user and device management activities
Managing device deployment, asset lifecycle and hardware replacement activities
Building strong relationships with customer stakeholders and end users
Identifying service improvement opportunities and contributing to continuous improvement initiatives
About you
This role requires a blend of robust customer service capability and solid technical foundations, with the confidence to operate in a fast-paced managed services environment. Success in this position requires a genuine customer-first mindset, a broad technical skill set and the ability to communicate clearly and professionally. You will need to be organised, detail oriented and proactive in your approach to problem solving. Possessing hands on experience with Intune and Kandji MDM for cross-platform device is highly essential. Key Skills and Experience include:
Demonstrated experience providing Level 1 and Level 2 IT support in a corporate or Managed Services environment
Strong Microsoft 365 administration and user support experience
Hands-on experience with Microsoft Intune endpoint management and modern device management practices
Strong Windows 11 troubleshooting and support skills
Knowledge of Microsoft Entra ID (Azure AD) and identity management concepts
Experience supporting endpoint security, compliance and device management policies
ServiceNow or similar ITSM platform experience
Excellent customer service, communication and stakeholder engagement skills
ITIL Foundation,



Microsoft certifications or Managed Services experience will be highly regarded
Ability to obtain and maintain an Australian Government NV1 Security Clearance is advantageous
What is in it for you
Join a team that thrives on collaboration, continuous learning and genuine support from leaders and peers. We'll help you grow your skills, build your career and stay challenged through the diverse and interesting work that comes with supporting a wide range of customers. When you join Canon Business Services ANZ, you'll find a rewarding culture that values you. You'll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group's success. Benefits include but not limited to:
Bonus Leave including Birthday leave, Canon Day leave, Kyosei Day
Training and development opportunities to help you bring your goals to life
Wellbeing benefits, including everything from discounted health insurance to flu vaccines to confidential counselling
Canon products offered at discounted rates
Education assistance to support the cost of any external training that gives you new skills for your job
We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.
As an equal opportunity employer focused on strengthening our inclusive culture, all applicants will be considered and we welcome applications from people of all ages, cultures including Aboriginal and Torres Strait Islander peoples, abilities, religious beliefs, national origin, sexual orientation and gender identities. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.
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📌 End User Services Engineer Vic (Intune Mdm, Kandji) (Melbourne)
🏢 Canon
📍 Melbourne