Lead the performance, culture, and patient experience of a premium orthodontic practice, balancing exceptional patient care with robust commercial outcomes.
Smiles for Life
located in Caulfield, is a purpose-built practice designed around comfort, efficiency and an exceptional patient experience. You'll be joining a friendly, supportive team that genuinely enjoys what they do - where every patient interaction is warm, professional, and seamless.
Backed by Smile Partners, a network of over 40 orthodontic practices across Australia and New Zealand, this opportunity welcomes you to step into a leadership role with real impact and future growth potential.
We're looking for a commercially minded leader to drive performance, lead a high-performing team, and help shape the next phase of the practice's success.
What you'll be responsible for:
Build, lead, and sustain a high-performing team culture that drives accountability, engagement, and patient outcomes
With support from your Regional Manager, own practice performance, including revenue growth, cost control, and operational efficiency
In partnership with your Orthodontist, lead the day-to-day operations of the practice, ensuring efficiency and an exceptional patient experience
Partner with Smile Partners leadership to implement strategic initiatives and optimise performance
Take local ownership of the patient journey, ensuring robust lead management, conversion, and overall satisfaction
Manage people and performance, including rostering, development, and engagement
Ensure compliance and clinical standards are consistently met
What success looks like:
A high-performing,



engaged team with strong retention and accountability
Consistently strong patient experience and conversion outcomes
A well-run practice meeting or exceeding targets
Strong alignment between clinical and operational leadership
Continuous improvement in systems, efficiency, and performance
What you'll bring:
Proven ability to operate with autonomy while aligning to broader organisational strategy
Ability to identify performance opportunities and proactively problem solve using the Smile Partners suite of resources and support
Strong commercial acumen with experience managing budgets, targets, and performance metrics
A confident people leader who can coach, influence, and drive accountability
Ability to balance people, operations, and financial outcomes
Comfortable working with senior stakeholders and driving change
What we offer
No orthodontic experience required. We provide training and ongoing support from an experienced team
A supportive, high-performing team environment within a growing network
Opportunity to develop within a multi-site leadership structure
Competitive salary + performance-based bonus
Access to employee benefits, including retail discounts and novated car leasing
Professional development and networking opportunities
Employee Assistance Program for your wellbeing
Why join Smile Partners?
You'll be part of a connected network that values collaboration, growth, and exceptional patient care. We invest in our people, celebrate wins, and create an environment where you can build a meaningful and rewarding career.
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📌 Practice Manager (Melbourne)
🏢 Smile Partners Australia
📍 Melbourne