CLLIX Apartments and Hotels is an Australian hospitality provider that manages over 8,500 self-contained, contemporary apartments across more than 52 properties in Brisbane, the Gold Coast, the Sunshine Coast, Melbourne, and Adelaide, with continued growth planned across Australia and beyond.
Bringing Australian hospitality to the world, CLLIX delivers stylish city and coastal stays through a seamless, tech-enabled experience, all with the CLLIX of a button. We bridge the gap between traditional apartments and hotels, offering the comfort and space of self-contained accommodation combined with professional hotel management and service excellence. Our priority is to ensure every guest, resident, investor, and stakeholder receives a positive and memorable experience.
We are proud to be an Equal Opportunity Employer, welcoming people with disability including mental health conditions, individuals from diverse cultural and linguistic backgrounds, members of the LGBTQIA+ community, veterans, carers, and Indigenous Australians to our team. When you join CLLIX Apartments and Hotels, we value your unique contribution and the perspective you bring to shaping tomorrow's seamless hospitality experiences.
About the Role
This role is responsible for overseeing daily front office operations, ensuring seamless guest experiences, and supporting the performance and development of the Front Office team.
Key Responsibilities
Supervise day-to-day front office operations, including reception, reservations, and guest services
Lead, support, and coach Front Office team members to deliver exceptional customer service
Handle guest enquiries, feedback, and complaints in a professional and timely manner
Greet and assist VIP guests, ensuring personalised service delivery
Assist in roster preparation to ensure effective staffing levels
Monitor cash handling, credit transactions, and adherence to financial procedures




Ensure compliance with company policies, procedures, and brand standards
Conduct regular inspections of public areas and front office operations
Support recruitment, onboarding, and ongoing training of team members
Maintain strong communication across departments to support hotel operations
Promote and maintain workplace health and safety standards at all times
Who we are
CLLIX Apartments and Hotels is an Australian hospitality provider that manages over 8,500 self-contained, contemporary apartments across more than 52 properties in Brisbane, the Gold Coast, the Sunshine Coast, Melbourne, and Adelaide, with continued growth planned across Australia and beyond.
Bringing Australian hospitality to the world, CLLIX delivers stylish city and coastal stays through a seamless, tech-enabled experience, all with the CLLIX of a button. We bridge the gap between traditional apartments and hotels, offering the comfort and space of self-contained accommodation combined with professional hotel management and service excellence. Our priority is to ensure every guest, resident, investor, and stakeholder receives a positive and memorable experience.
We are proud to be an Equal Prospect Employer, welcoming people with disability including mental health conditions, individuals from diverse cultural and linguistic backgrounds, members of the LGBTQIA+ community, veterans, carers, and Indigenous Australians to our team. When you join CLLIX Apartments and Hotels,



we value your unique contribution and the perspective you bring to shaping tomorrow's seamless hospitality experiences.
About the Role
This role is responsible for overseeing daily front office operations, ensuring seamless guest experiences, and supporting the performance and development of the Front Office team.
Key Responsibilities
Supervise day-to-day front office operations, including reception, reservations, and guest services
Lead, support, and coach Front Office team members to deliver exceptional customer service
Handle guest enquiries, feedback, and complaints in a professional and timely manner
Greet and assist VIP guests, ensuring personalised service delivery
Assist in roster preparation to ensure effective staffing levels
Monitor cash handling, credit transactions, and adherence to financial procedures
Ensure compliance with company policies, procedures, and brand standards
Conduct regular inspections of public areas and front office operations
Support recruitment, onboarding, and ongoing training of team members
Maintain strong communication across departments to support hotel operations
Promote and maintain workplace health and safety standards at all times
Desired Skills & Experience
Previous experience in a
Front Office or Supervisory role
within hospitality
Strong knowledge of front office operations, including reservations and guest services
Proven ability to lead, motivate, and develop team members
Excellent communication and interpersonal skills
Strong problem-solving ability with a customer-focused mindset
Ability to manage competing priorities in a fast-paced environment
Sound understanding of hotel systems, procedures, and service standards
High attention to detail and organisational skills
Flexibility to work across a 7-day roster, including evenings, weekends, and public holidays
Full Australian working rights
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📌 Front Office Supervisor (Brisbane)
🏢 Song Properties
📍 Brisbane