First Focus, Australia's leading mid-market MSP, is seeking a Service Desk Manager to organise chaos, lead smart technical people, and transform busy support environments into calm, effective operations. You'll mentor a pod of professionals, ensure top-tier customer outcomes, and partner with engineering to optimize services across Australia, NZ, and the Philippines.
The role emphasizes coaching, calm decision-making, and growing the team while upholding First Focus values such as Be the
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📌 Service Desk Manager: Build Calm, High-Impact Support (New South Wales)
🏢 First Focus
📍 New South Wales
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