Permanent Part Time |Four days per week Location: Shellharbour NSW **** $***** per hour + Super + NFP Salary Packaging.
Make a meaningful difference to the lives of Australians in need!
Life at Mission Australia When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we're building hope and possibility for all. Find out more about us and our purpose.
Your Opportunity Every journey towards safety, healing and lasting change begins with the right support. Through The Domestic and Family Violence Service, Mission Australia works alongside individuals and families impacted by domestic and family violence, helping them build safer futures and stronger communities. As a DFV Case Worker, you'll provide trauma-informed, person-centred support to victim-survivors while working with people who use violence to promote accountability and meaningful behaviour change. Through specialist case management, risk assessment, safety planning and coordinated support, you'll play a vital role in helping people navigate complex circumstances, strengthen their wellbeing and move towards lives free from violence.
Your key responsibilities will be to
Deliver trauma-informed, person-centred case management to victim-survivors and individuals who use violence.
Complete comprehensive intake, assessment and risk screening processes to identify client needs and safety concerns.
Develop, implement and regularly review individualised case plans that support client goals and outcomes.
Undertake safety planning and risk management activities to promote the safety and wellbeing of clients and their families.
Provide advocacy and practical support to help clients access housing, health, legal, financial and community services.
Facilitate referrals and collaborate with specialist services and community partners to achieve positive client outcomes.
Support behaviour change and accountability pathways for people who use violence through evidence-informed interventions and referrals.
Maintain accurate client records, case notes and reports in line with organisational, funding and legislative requirements.
Build and maintain strong relationships with internal teams,



government agencies and external stakeholders.
Contribute to service quality improvement initiatives, team meetings, supervision and professional development activities.
Requirements for Success
Relevant degree, diploma or equivalent qualification in Social Work, Community Services, Psychology, Human Services or a related discipline.
Experience providing case management and support to people with complex needs.
Demonstrated understanding of domestic and family violence, including its impact on victim-survivors and families.
Knowledge of risk assessment, safety planning and trauma-informed practice principles.
Ability to engage effectively with individuals experiencing complex and challenging circumstances.
Experience working collaboratively with community organisations, government agencies and other stakeholders.
Strong written and verbal communication skills, including case documentation and report writing.
Sound organisational skills with the ability to manage a diverse caseload and competing priorities.
Commitment to professional boundaries, cultural safety, inclusion and person-centred practice.
Current NSW Driver's License
Current First Aid Certificate
Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.
Please note that disclosing convictions will not automatically preclude you from our recruitment process.
Your advantages
Rewarding work – every day you know you're making a real difference
Not-for-profit salary packaging, reducing your tax (details via AccessPay)
Free external, confidential counselling and access to chaplaincy support
Volunteering opportunities
Opportunity to purchase additional annual leave
Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off
Our culture




Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career. We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve. We are committed to creating a diverse and inclusive working environment.
We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible.
So, whoever you are, if you're skilled and actively support our purpose and values, you would be welcome at Mission Australia.
If you live with disability and require support to submit your application, please email or visit our Careers page for additional contact details.
We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander.
For culturally safe support or assistance with your application, please contact us at
Find out more about a career with Mission Australia.
Thank you Mission Australia is a national Christian charity motivated by a shared vision of an Australia where everyone has a safe home and can thrive. Since ****, we've been standing alongside people in need across Australia, offering real hope that has lasting impact. Backed by our supporters, churches, partners, and funders, we work together for the long-term wellbeing of anyone who needs us, reflecting our values of respect, compassion, integrity, perseverance and celebration. We collaborate with people experiencing homelessness or disadvantage to tackle the root causes of their challenges through providing access to safe, affordable homes and innovative, evidence-based support services. Every day we deliver homelessness crisis and prevention services, provide social and affordable housing, assist struggling families and children, address mental health issues, fight substance dependencies, support people with disability and much more. Mission Australia believes a person's circumstances shouldn't define their future and that given the right support, everyone can reach his full potential. That's why we stand together with Australians in need, until they can stand for themselves. Learn more about Mission Australia and our purpose.
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📌 Domestic Family Violence Case Worker (New South Wales)
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📍 New South Wales