Who are Bridge Housing?
We are an award-wining Community Housing Provider (Tier 1 NSW) who provide safe, secure and affordable homes to people on very low to moderate incomes. We aim to provide our tenants with stability and support.
At Bridge Housing, we value integrity, innovation and inclusion and throughout those values it's pivotal to every one of our employees that we CARE about the work we do, our tenants and their safety and wellbeing.
What is a Housing Support Officer? (The role)
Our Central office in Haymarket has a fixed-term, part-time (21 hours per week) Housing Support Officer vacancy. The role primary purpose is to provide administrative support and back up to the Housing team to ensure consistent quality service delivery to our customers, and assist to maintain accurate records and reporting. The priority for all Housing staff is customer-centric, keeping positive outcomes for our tenant as the end goal in every action.
What does a day as a Housing Support Officer look like?
Adhere to our Customer Standard Charter and service level agreement to ensure fantastic customer service outcomes
Support the Housing team to meet their goals and targets, and acting as a back-up for Housing Managers during leave or absence and providing excellent administrative support
Support the Leasehold Coordinator to place people in appropriate housing through rigorous searches of the rental market, attending inspections and securing properties for rent
Support the team to meet regulatory and compliance obligations in tasks such as property and customer records
Driving performance within a KPI driven workplace
Staying on top of relevant legislation and implementing where required
Being diligent in our digital systems and maintaining excellent documentation and accurate records in our different IT systems
Representing Bridge and promoting their Employer Branding within the industry
Who are we looking for?




We're looking for highly organised individuals with strong attention to detail and able to quickly and effectively learn and use different digital system. They will be able to thrive in a highly regulated, compliance-driven working setting.
We are looking for someone who...
is driven to provide high customer service at all times
has excellent verbal communication skills
has high attention to detail, confident in IT systems and completing documentation
shows accountability and has a responsible work ethic - you are VALUES driven
is proactive and positive - you look for solutions
is organised and able to prioritise their workload in an evolving work environment
is a true team player, driven by the overall mission to provide tenants with positive outcomes and secure and stable homes.
They also need to be willing to obtain a Criminal Record Check.
Why join Bridge?
We are a three-time award winner of Best Workplace; we have achieved this title as a result of our fantastic workplace culture, which results from all our employees living the organisation's values (Integrity, Innovation and Inclusion with CARE running throughout) and Bridge Housing CARES about its employees, their wellbeing and their professional development.
To recognise and reward the hard work of our employees, Bridge offer an inclusive and extensive Bridge Rewards Program that includes:
support for employee wellbeing and professional development
regular "recharge" day off a month for staff
35 hour working week
extensive leave options (equivalent to 5 weeks per year including Christmas and your Birthday off!)
study assistance and study leave
training and development from internal and external providers
team building
monthly massages
reflexology
hybrid working arrangements (up to 2 days WFH per week)
flexible work arrangements
Grade 3 under the SCHADS Award + 10% (Base salary = $*****- $***** per annum)
competitive, above award salary
PLUS superannuation,
PLUS not for profit salary packaging options up to $15,900
We use Maxxia for our salary packaging (give them a google!)
#J-*****-Ljbffr

📌 Housing Support Officer (Sydney)
🏢 Bridge Housing
📍 Sydney