Join a team that makes every arrival unforgettable
At Pullman Melbourne City Centre and Mercure Welcome Melbourne, we don't just check guests in we welcome them to the best of Melbourne. Right on the doorstep of the city's food, fashion and culture, our complex is where 5-star polish meets genuine Melbourne warmth. We're part of Erdigroup, one of Australia's largest privately owned hotel groups, and we're looking for someone who leads with the same values we do: p
assion, people, integrity, teamwork, innovation and excellence.
If you love the buzz of a busy lobby, thrive on solving problems before guests even notice them, and get a kick out of leading a team that genuinely cares, we want to meet you.
About you
Join the Front Office team at Pullman Melbourne City Centre and be part of the first impression our guests experience from the moment they arrive. We are looking for a friendly, energetic and service-focused Porter to welcome guests, assist with luggage, and provide seamless arrival and departure experiences.
About the role
Your responsibilities will include but not limited to:
Greeting guests on arrival and offering assistance with luggage
Providing valet parking for guests and ensuring vehicles are handled safely




Escorting guests to their rooms and explaining hotel facilities
Supporting the Front Office team with guest requests and enquiries
Assisting with lobby presentation and maintaining a welcoming workplace
Delivering items to guest rooms promptly and professionally
What you will bring
A warm, welcoming and guest-focused attitude
A valid full driver's license and confidence driving a range of vehicles
Strong communication skills and the ability to stay calm under pressure
Professional grooming and a genuine passion for hospitality
Availability for rotating AM, PM and weekend shifts
Skills & Experience
A minimum of 1-2 years in a customer service environment
Familiarity with Melbourne locations and hotspots
Excellent communication and time management skills
Previous Opera system knowledge will be highly regarded
Full Australian Manual Driver's License
Opportunity to be part of both Erdi – one of Australia's largest privately and independently owned Hotel groups – and a global brand, Accor.
Benefits
Food and Beverage discounts
Accommodation discounts for you, your family and friends.
Discounted parking
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📌 Porter (Melbourne)
🏢 PULLMAN
📍 Melbourne