Are you a proven claims leader with extensive Personal Accident or Injury claims experience? Do you enjoy developing high-performing teams while driving operational excellence and delivering exceptional service?
We're recruiting an experienced
Claims Manager
to lead a specialist Personal Accident Claims function for a growing insurance organisation. This is a leadership opportunity where you'll have the autonomy to influence claims strategy, mentor a talented team and continuously improve the claims experience for brokers and customers.
The Opportunity
This is a pivotal leadership role responsible for the overall performance of the Personal Accident Claims portfolio. You'll lead a team of technical claims professionals, oversee complex claims, strengthen governance and compliance, and identify opportunities to improve processes, reporting and customer outcomes.
Working closely with senior leadership and cross-functional teams, you'll play an important role in ensuring the claims function operates efficiently while delivering fair, commercially sound and customer-focused outcomes.
Lead and develop a high-performing Personal Accident Claims team.
Oversee the end-to-end claims function, ensuring quality, compliance and service excellence.
Provide technical guidance on complex Personal Accident and Injury claims.
Build strong relationships with brokers, insurers and key stakeholders.
Drive process improvements and enhance claims performance.
Monitor reporting, KPIs and portfolio performance.
Ensure strong governance,



reserving and regulatory compliance.
Manage external providers and contribute to ongoing business improvement initiatives.
About You
You'll be an experienced insurance qualified who combines strong technical capability with a collaborative leadership style.
5+ years' experience managing Personal Accident, Injury or Accident & Sickness claims.
Proven experience leading and developing high-performing claims teams.
Strong technical knowledge of claims management, governance and regulatory requirements.
A track record of improving claims outcomes, operational performance and processes.
Excellent stakeholder management skills with a collaborative approach.
Strong analytical and commercial decision‐making capability.
A proactive mindset focused on coaching, continuous improvement and team engagement.
Experience supporting a major claims system or technology migration would be highly regarded.
What's on Offer
Salary of
$150,000 + Super
.
Hybrid working arrangement based in Sydney.
A genuine leadership opportunity with scope to influence strategy and drive change.
A team-oriented, supportive culture that values initiative and innovation.
The opportunity to work with experienced industry professionals and continue building your leadership career.
If you're looking for a role where you can combine technical expertise, people leadership and strategic thinking, we'd love to hear from you. For any specific questions, please contact Stephanie on ***email_hidden***.
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📌 Claims Manager (Sydney)
🏢 Smaart Recruitment
📍 Sydney