VET Student Support and Administration Officer
Lexis Training Centres, a Registered Training Organisation, forms part of the international Lexis Education Group, which provides education and language training to thousands of students from more than 50 countries each year.
Lexis Training provides nationally recognised vocational education and training qualifications across Business, Cookery and Hospitality, Beauty, and English Language Teaching.
As Lexis Training continues to grow, we are looking for a motivated and highly organised VET Student Support and Administration Officer to join our Brisbane team.
About Lexis Training
Lexis Training Centres, a Registered Training Organisation, forms part of the international Lexis Education Group, which provides education and language training to thousands of students from more than 50 countries each year.
Lexis Training provides nationally recognised vocational education and training qualifications across Business, Cookery and Hospitality, Beauty, and English Language Teaching.
As Lexis Training continues to grow, we are looking for a motivated and highly organised VET Student Support and Administration Officer to join our Brisbane team.
About the Role
The VET Student Support and Administration Officer is an important first point of contact for our vocational education students. The role combines student support, course administration, learning management system support and day-to-day VET compliance responsibilities.
This position requires strong attention to detail and the ability to maintain accurate student and course records across aXcelerate, Canvas, Microsoft Teams and internal tracking systems.
Main Responsibilities
Act as the first point of contact for VET student support and general enquiries.
Provide administrative and student support by telephone, email and face to face throughout the student journey.
Coordinate the onboarding and orientation process for new students for each course intake.




Prepare orientation materials, student communications and online orientation sessions.
Maintain complete and accurate student records in aXcelerate, Canvas and internal tracking systems.
Check student commencement requirements, including CoE status, English entry requirements, prerequisites, USI and contact details.
Set up and maintain course intakes, units, student sections, trainers, timetables and assessment dates within the Student and Learning Management Systems.
Enrol students and trainers into the appropriate courses, units and online learning platforms.
Maintain course information, class schedules and student resources in Canvas and the Student Hub.
Coordinate online classes and support sessions through Microsoft Teams.
Respond to enquiries regarding course information, class schedules, assessments, extensions and access to Canvas.
Troubleshoot general Canvas and learning system issues and elevate more complex matters where required.
Liaise with trainers regarding course delivery, assessment marking, class schedules and student-related matters.
Monitor assessment marking to ensure results are completed within required timeframes.
Monitor student attendance, assessment completion and academic progression.
Identify students who are falling behind and coordinate study plans, support interventions and progress warning communications.
Enter, finalise and reconcile assessment results accurately across Canvas and aXcelerate.
Confirm that course completion requirements have been met before issuing qualifications or statements of attainment.
Maintain progression records,



completion spreadsheets and qualification registers.
Remove student access to learning systems following course completion where required.
Ensure student records are complete, accurate, confidential and ready for internal or external review.
Respond to complaints, comments and feedback in accordance with Lexis policies and procedures.
Liaise and communicate effectively with students, trainers, campus staff and other stakeholders.
Complete other administrative and compliance duties required to support Lexis Training programs.
Skills and Experience
Previous experience working with international students or in an education environment.
Experience using a Student Management System or Learning Management System.
Experience with aXcelerate and Canvas would be highly regarded.
An understanding of VET administration and RTO compliance requirements is desirable.
Knowledge of student enrolment, USI, CoE, progression monitoring or certification processes would be an advantage.
Strong attention to detail and a commitment to maintaining accurate and compliant records.
Strong organisational and time-management skills.
The ability to manage competing priorities and meet administrative deadlines.
Confidence using Microsoft Office programs, including Word, Excel, Outlook, PowerPoint and Teams.
Robust written and verbal communication skills.
The ability to develop and maintain effective working relationships with students, trainers and colleagues.
A proactive, resourceful and solutions-focused approach.
Reliable, enthusiastic and committed to providing quality student support.
Position Details
This full-time position is based at our Brisbane campus. Candidates must be available to work Monday to Friday.
This is an intermediate position with opportunities for professional development and future growth within the organisation.
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📌 Vet Student Support And Administration Officer (Queensland)
🏢 Lexis Education
📍 Queensland