Summary:
We are seeking a dedicated Customer Service Officer to join our team at Kwinana Beach, Western Australia. In this permanent, full time role, you will be the first point of contact for our customers, providing exceptional service and support. Your contributions will be vital in enhancing customer satisfaction and loyalty, ultimately driving the success of our business.
Responsibilities:
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Resolve customer complaints and issues effectively, ensuring a positive customer experience.
Maintain accurate records of customer interactions and transactions.
Provide product and service information to customers, assisting them in making informed decisions.




Collaborate with team members to improve service delivery and customer satisfaction.
Qualifications:
High level of interpersonal skills
Ability to work autonomously and as part of a team
Strong dispute resolution skills
CRM/Database management
Excellent attention to detail and organisational skills
Strong communication skills – both written and verbal
Proactive and team player
Strong time management and problem-solving ability
Sound knowledge of the Office 365 Suite
Flexible and adaptable
Minimum of 1-2 years experience in a customer facing role, preferably in an administrative environment

📌 Customer Service Officer (Western Australia)
🏢 D & M Waste Management
📍 Western Australia