First Steps Count Incorporated – Taree NSW
The overarching aim of First Steps Count is to ensure that children – especially our local Taree children who may be facing adversity – are given the best possible opportunity to feel valued, safe, loved and truly connected.
The First Steps Count Child and Family Hub places families at the very heart of each child's journey. Drawing on two decades of listening, learning, and walking alongside our community, we have seen first-hand how unresolved trauma and hardship can echo from one generation to the next. With a steadfast commitment to breaking this cycle, First Steps Count (FSC) works alongside parents and carers, creating the conditions where children learn to connect, grow and thrive in an environment where they feel supported, valued, and able to seize opportunities ahead.
At FSC, we support children (aged 0-12) and their families, particularly those impacted by trauma, through purposeful, intentional, trauma-informed practice that strengthens safety, relationships and outcomes for families.
FSC is a safe, welcoming and beautiful space where families feel at home, meeting parents where they are at, without judgement, which helps to establish trustworthy relationships. While the children play, parents can relax and eventually open up. FSC partners with local services and supports to provide families with access to high-quality, trauma-informed, evidence-based support. By collaborating in our hub this way, families benefit from a wide range of targeted help that no single organisation could offer alone.
Check out our story here:
Our Values
Working Together:
Our purpose can only be realised if we work together
Valuing Every Person:
We make everyone feel welcome
Learning Everyday:
We share our resources, knowledge and skills and are open to learning and development.
Being Courageous:
We are brave in our conversations and decision making. We are not afraid of the challenging moments.
Being Adaptable:
We can flex and change according to the needs of our community.
About the role
The
Business Manager
is responsible for the successful day-to-day operational, financial, and administrative running of the hub. The role ensures a compliant, well-maintained, and commercially sustainable venue,



delivers high-quality service to hirers and stakeholders, and supports the CEO in growing the hub's business and community impact.
Key Responsibilities
1. Operations & Facilities
Responsible for the successful day-to-day operational running of the hub
Oversee and manage general building maintenance, including fire compliance
Ensure compliance and quality assurance across all operational functions
Manage risk, and maintain policies and procedures
WHS compliance and reporting
Manage day-to-day financials, including budget management
Oversee accounts receivable and payable, petty cash, and invoice management
Liaise with external FSC Bookkeeper/Accountant
Liaise with the FSC Inc. Treasurer or Chair as requested by the CEO or FSC Inc. Board of Management
Assist the CEO and/or FSC Inc. Board members with all elements of strategic development and grant application/management as directed
Responsible for hirer satisfaction, onboarding recent hirers, and optimising venue hire
Manage feedback, complaints, and general hub enquiries
Support the CEO with business development, generating new hirer business and revenue opportunities
Run building tours on demand
4. Leases, Licences & Partnerships
Manage all sub-leases and licences, including the Head Lease
Manage partnership agreements and renewals
Facilitate the leadership group of key stakeholders
Liaise with the FSC Inc. Treasurer or Chair as requested by the CEO or FSC Inc. Board of Management
Assist the CEO and/or FSC Inc. Board members with all elements of strategic development and grant application/management as directed
5. Systems, Privacy & Compliance
Systems oversight, including obligations under the Privacy Act and data security
Coordinate child protection training
6. People Management
Supervise and manage the Business Support Officer
Award interpretation and compliance,



leave management and approvals
Shared Responsibilities
These responsibilities are shared by all members of the team.
Cultural and Relational Commitments
Maintain a welcoming, culturally safe environment
Welcome all families to the hub with warmth, without judgement
Work in partnership with families using strengths-based approaches
Build respectful, trusting relationships with community
Actively participate in reflective supervision
Operational and Organisational Commitments
Cover front reception desk as required to cover periods of leave/absence
Attend community and fundraising events
Contribute to funding and grant applications for programs
Participate in workforce and service planning
Participate in strategic planning as appropriate
Record keeping and maintenance of accurate records
Photography and consent management
Support outcome measurement and data collection
Reporting as required by role
Staff wellbeing — checking in with colleagues and contributing to a supportive team culture
Any additional assistance the CEO may require / direct at any time.
About You
You bring at least 5 years' experience in business development, administration or management, with some experience supervising a small team. You're highly organised, a strong communicator, and genuinely motivated by seeing your work make a difference - you understand that a well-run, sustainable hub is what allows children and families to thrive.
You are friendly, approachable and adaptable - happy to roll up your sleeves and pitch in beyond your job description when the team needs it. You bring positive energy to the workplace and care about contributing to a warm, collaborative culture, not just ticking off tasks.
What we offer
Above Award Salary commensurate with skills and experience
Generous NFP Salary Packaging options - take home more pay!
Work in an award-winning building in a collaborative workplace
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📌 Business Manager (Taree)
🏢 First Steps Count
📍 Taree