Are you a natural leader with a background in counselling or allied health, ready to step into a role that blends people leadership with hands-on client work? Navigator Group is looking for a Team Leader to guide our team of tele-health counsellors, supporting injured workers on their journey back to health and work.
Who we are:
Navigator Group is a dynamic innovator in the health care industry who provide innovative and personalised support to those recovering from illness or injury. At Navigator, we believe in the power of Care, Collaboration, and working together as one team. Our customers are Australia's leading insurance provider's and our services are highly regarded in the industry. The Navigator Support Program (NSP) is a specialist program delivering support and therapy services to those recovering from an accident or illness.
Mental Health and Wellbeing is at the core ofNavigator Health'swork and our dedicated team of health professionals embody a commitment to the wellbeing and care of all of those we support.
The role:
As Team Leader – Navigator Support, you'll lead and support a team of telehealth clinicians to deliver high-quality, person-centred services. You'll coach, mentor and develop your team, monitor service delivery and performance, champion continuous improvement, and work collaboratively across the business to ensure exceptional outcomes for our clients and customers.
Alongside your leadership responsibilities, you'll provide evidence-based counselling and coaching to injured workers, helping them overcome barriers to recovery and return to work.
Duties:
Support your team to manage caseloads efficiently and in line with program protocol
Monitor service delivery against SLAs and customer expectations




Coach individuals to hit performance goals and run formal performance reviews
Onboard recent team members and support their learning and development
Spot and elevate service, people or operational risks early
Champion continuous improvement and run team debrief sessions
Be a genuine advocate for Navigator's values and culture
Requirements:
Minimum Bachelor degree level in Allied health background, (counselling, social work, psychology, rehabilitation)
Proven experience in counselling (CBT, trauma, SFBT)
Must have membership with Australian Counselling Association Level 3 or higher, Member of PACFA, registered with Australian Psychological Society or registered Mental Health Social Worker
Excellent telephone manner, proven active listening skills, rapport building
Proven experience leading teams and providing counselling post-qualification
Strong digital literacy, admin and time management skills
Comfort with Microsoft Office and web-based platforms (Salesforce, Zoom, etc.)
Lifeline, Beyond Blue, Health Direct experience an advantage ( Desirable
Knowledge of the compensable injury industry( Desirable)
What we offer you:
Ongoing supervision, both peer and individual
Hybrid work environment
Salary packaging benefits + up to 4 days additional paid leave per year
Regular training to suit the requirements of the role
Excellent Employee Referral bonus
We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity in all forms, including neurodivergence. We welcome applicants of all backgrounds, thinking styles, and lived experiences.
We request you to advise us at the time of your application if you require any reasonable adjustment to support through your interview journey.
#J-*****-Ljbffr

📌 Team Leader - Navigator Support (Melbourne)
🏢 Navigator Group
📍 Melbourne