At Pentair, we believe the health of our world depends on reliable access to clean water. We deliver the most comprehensive range of smart, sustainable water solutions to homes, business and industry around the world. Our industry leading and proven portfolio of solutions enables people, business and industry to access clean, secure water, reduce water consumption, and recover and reuse it. We help ensure water is clean when returned to the environment. Whether it is for fitness and fun, healthier homes, better flood control, safer sky rises, more sustainable ways to farm, or safe drinking water for those who need it most, we wont stop until the world's water is managed the best way possible.
We are currently seeking an experienced
Technical Service Officer
to provide warranty support in all facets of technical customer support through to the management and administration of enquiries to ensure customers' expectations are fulfilled. The role is full time is based on site at our office in Dandenong South.
Key Responsibilities
Understand and communicate Pentair's product warranty information
Timely data entry of service jobs into the warranty system




Assist Customers and Service Agents with phone and email queries
Follow up open warranty jobs to completion
SAP warranty order Management
Maintain updates of internal & external contact records
Raise improvement opportunities on identified repeating issues that require corrective action
Direct service contractors, when required
Resource scheduling of field technicians
First level for processing Service Agent invoices ensuring charges are in line with contract rates and warranty schedules
Carry out feedback survey of customers
Qualification/Experience
Previous experience within the pool or pump industry and or / a technical aptitude
Minimum 3 years' experience in technical customer service role
Previous experience providing a high level, over the phone customer service
Excellent written and verbal communication skills
Understanding of ACCC Consumer Guarantee preferred
High attention to detail
The ability to prioritize
Experience with SAP preferred
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📌 Technical Service Officer - Warranty (Melbourne)
🏢 Pentair
📍 Melbourne