We are the leading processor of residential and architectural glass in Australia and remain 100% Australian owned and operated. Our passion for glass ensures we lead the industry, providing high quality products and innovative solutions for industrial, residential and commercial applications. We're building a culture that encourages innovation, invites collaboration, and is a fulfilling place to work.
What we offer
Immediate start with onsite car parking
Full time permanent position
Work with a results-driven and passionate team
Ongoing training & support
Guided by a supportive management team with a clear vision
Employee benefits, including Gym Membership discount
Australian owned and operated business producing high quality glass
The Opportunity
Reporting to the Customer Service Manager, the Customer Service Officer based at our Clayton site will be responsible for delivering exceptional customer service while coordinating orders, resolving issues, and supporting customers throughout the order lifecycle.
Working closely with Sales, Production, Planning, and Dispatch teams, you will help ensure orders are processed accurately and delivered on time. This role suits a proactive and detail-oriented professional who thrives in a collaborative, customer-focused environment.
Responsibilities:
Manage customer enquiries, quotations, and order processing accurately and efficiently
Provide customers with pricing, product specifications, lead times,



and delivery information
Coordinate with Production, Planning, Dispatch, and Sales teams to ensure customer requirements are met and orders are delivered on time
Monitor order progress and proactively communicate updates, delays, and issue resolution to customers
Build and maintain strong customer relationships through responsive and skilled service
Investigate and resolve customer complaints, order discrepancies, delivery issues, and product concernsMaintain accurate customer records and transaction details within ERP/CRM systems
Process payments, returns, exchanges, and general administrative tasks as required
Contribute to process improvement initiatives to enhance customer experience and operational efficiency
The ideal candidate will have:
2-3 years' experience in customer service, order processing, or administration
Experience in manufacturing, trade, logistics, or B2B environments highly regarded
Experience using ERP/CRM systems, with SAP or LISEC highly regarded
Strong customer service and relationship-building skills
Excellent verbal and written communication skills
High attention to detail and accuracy
Solid organisational and problem-solving skills
Ability to manage competing priorities in a fast-paced environment
A collaborative and proactive approach to teamwork
Commitment to continuous improvement and workplace safety
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📌 Customer Service Officer (Victoria)
🏢 Viridian Glass
📍 Victoria