Ensure the successful delivery of projects that enhance service delivery
Located in Burwood east, convenient free car parking
Full time ongoing role
About Triple Zero Victoria
Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state's emergency services agencies. It provides Victoria's 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.
This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria are deeply committed to the community they serve and are among the most dedicated and highly skilled in their field.
About the Role
The purpose of the Senior Business Analyst is to implement and maintain best practice business analysis competencies, ensuring consistent methodology application and building team capability to support departmental project delivery and service improvement initiatives.
This role plays a critical part translating business needs into actionable requirements and facilitating effective stakeholder engagement. It is responsible for ensuring the successful delivery of projects that enhance service delivery.
In addition, the role provides leadership, guidance and supervision to business analysts.
Day to day responsibilities include:
Apply and maintain standardised business analysis methodologies, tools and templates
Lead complex business analysis initiatives across multiple projects and business units
Supervise, mentor and develop direct report business analysts
Facilitate workshops, requirements gathering sessions, and process analysis activities to support service delivery improvements.




Collaborate with business stakeholders to identify opportunities for service delivery improvement and process enhancement.
Conduct analysis, cost-benefit assessments, and risk evaluations for departmental initiatives and support business case development and contribute to change management activities
About You
You will have extensive experience of progressive business analysis experience in a complex organisational environment and hold a current and relevant business analysis professional certification (CBAP,CCBA,PMI-PBA, or equivalent)
The successful candidate will have the following experience, skills and attributes:
Demonstrated supervisory or team leadership experience of managing staff
Proven experience in requirements elicitation, analysis, documentation, and validation
Experience facilitating workshops, stakeholder consultations, and process improvement initiatives.
Demonstrated experience in project delivery within structured project management frameworks.
Shows resilience and adaptability managing competing priorities and changing requirements
Proficiency with business analysis and modelling tools
What We Can Offer You
You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary,



flexible working arrangements and employee advantages including:
Employee assistance program for employees and eligible family members
Discounted health insurance, banking servicesand gym membership
'Memberlink' discount card, accepted by 1,000's of retailers and services providers
Free staff parking at all our sites
Salary packaging options after an initial service period
Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.
Applications must be submitted by *****pm, Sunday 16 August ****.
Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.
Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.
If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Careers team via ******.
#J-*****-Ljbffr

📌 Senior Business Analyst (Melbourne)
🏢 ESTA (Emergency Services Telecommunications Authority)
📍 Melbourne