Customer Logistics and Inventory Manager
Customer Service and Inventory Manager
Lead service excellence, inventory integrity and operational performance across a growing, premium brand.
At Koko Black Group, we believe in craft, curiosity and connection, and it all starts with how we deliver for our customers. We're looking for a hands‐on, commercially minded Customer Service & Inventory Manager to lead our customer service operations, order fulfilment and inventory performance across all channels.
This is a critical role with strong cross‐functional exposure, partnering with Planning & Logistics, Retail, Sales and Production teams to ensure seamless service delivery, accurate stock management and continuous operational improvement.
Your Key Responsibilities
Lead customer service operations across Online, Retail and Corporate channels, ensuring orders are delivered accurately and on time
Oversee sales order execution, dispatch planning and coordination with transport providers
Own inventory accuracy, stock flow and warehouse performance, including stocktakes and cycle counts
Monitor and improve service metrics (e.g. DIFOT/OTIF), identifying root causes and driving solutions
Lead SLOB (slow moving & obsolete stock) management and reduction initiatives




Drive reporting across customer service and operational performance to support decision‐making
Optimise processes, systems and ways of working to improve efficiency, cost and service outcomes
Manage transport, inventory and operational costs, identifying opportunities for savings without impacting service
Lead, coach and develop a team, fostering accountability and a high‐performance culture
About You
Strong experience in customer service, logistics, inventory or supply chain leadership roles
Proven ability to manage order fulfilment, warehouse operations and stock control
Commercially minded with strong problem‐solving and stakeholder management skills
Experience working with service metrics, reporting and continuous improvement initiatives
Confident leading teams and building capability in a fast‐paced environment
Highly organised, detail‐focused and proactive in driving outcomes
Ready to Make an Impact?
This is your prospect to play a key role in how we deliver exceptional customer experiences at scale, ensuring the right product gets to the right place, at the right time, every time.
#J-*****-Ljbffr

📌 Customer Logistics And Inventory Manager (Melbourne)
🏢 Koko Black
📍 Melbourne