Ready to lead with purpose and inspire exceptional retail experiences?
We're looking for a passionate
Cluster Manager – VIC/TAS
to join our team and help bring the world of T2 to life.
At T2, we believe tea has the power to transform everyday moments into extraordinary ones. Crafted with premium, sustainably sourced ingredients, our teas invite curiosity, connection and ritual, brought to life across Australia and Current Zealand.
Our people are at the heart of every experience we create. We celebrate individuality, nurture talent and empower our teams to grow, lead and make a lasting impact.
Proudly
B Corp Certified
and part of
LIPTON Teas and Infusions
, the world's largest tea business, we're blending purpose with possibility and creating opportunities that reach well beyond the cup.
Perks as a Cluster Manager at T2
Be rewarded with a generous monthly incentive program that recognises and rewards your success.
Enjoy 50% off T2 products and, of course, endless cups of tea.
Be recognised through our
Moment Makers
program, celebrating those who create extraordinary experiences.
Access to ongoing industry-leading product knowledge and customer experience training.
One paid volunteer day each year to support a cause that matters to you.
Access to our Employee Assistance Program (EAP) to help support a healthy mind and body at every stage.
About the Cluster Manager Role
As a Cluster Manager, you will lead a portfolio of T2 stores, bringing our brand to life through exceptional people leadership and commercial excellence. You'll coach and empower Store Managers to create inspiring customer experiences, deliver strong commercial outcomes and cultivate high-performing teams. With accountability for your cluster's performance, you'll champion our retail strategy, elevate every customer touchpoint and ensure every store reflects the very best of T2.




In this role you will
Inspire and empower high-performing store teams to deliver exceptional customer experiences and bring the T2 brand to life.
Lead your cluster to achieve sales, profitability and commercial targets, balancing performance with people.
Create beautiful, seamless store experiences through operational excellence, visual merchandising and inventory management.
Foster a values-led culture by developing, coaching and growing future leaders.
Build lasting customer loyalty through meaningful service and a passion for tea.
Champion T2 standards, ensuring every store consistently reflects our brand, policies and ways of working.
A little about you
Proven success leading multiple retail teams to deliver outstanding customer experiences and commercial results.
Commercially astute, with the confidence to balance sales, profitability and operational excellence.
A people-first leader who inspires, coaches and develops teams to grow, perform and thrive.
A confident communicator who brings energy, clarity and accountability to every conversation.
An authentic leader who champions T2's values, embraces curiosity and leads with purpose.
Requirement of the role
Availability to work late evenings and weekends
Making everyday moments extraordinary
At T2, we believe the impact we create should extend far beyond what's in your mug. From our commitment as a Certified B Corp to thoughtfully sourcing our teas and investing in our people and communities, we're always brewing a better future. Learn more about T2's Sustainability efforts here Sustainability | T2 Tea AU
Ready to lead with purpose and create moments that matter?
We'd love to welcome you to the T2 team.
All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
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📌 Cluster Manager - South East Vic (Melbourne)
🏢 T2 Tea
📍 Melbourne